Regional Patient Counselor

We are a fun, fast paced Ophthalmology Company looking for a Regional Patient Counselor to join our expanding team and conduct in-center consultations. We are the Eye Dr.'s #1 Choice.

This position is primarily responsible for educating patients and selling company services. This position will work with the patient from the time the patient enters the center and conduct follow up calls to ensure patients have an amazing experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Delivers high customer satisfaction (always friendly and helpful).

· Develops a bond with patients ensuring they feel welcomed, understood and appreciated during their visits to NVISION centers.

· Through thorough education, overcomes obstacles to scheduling procedures

· Achieves company set key performance indicators such as average sales price and conversion percentage.

· Performs diagnostic tests necessary for LASIK patients.

· Demonstrates positive attitude and a friendly manner; and ability to work with a high degree of professionalism.

· Educates patients on preoperative and post-operative eye drops and medications

· Responds to all calls, emails, and inquiries in a timely manner

Job Requirements:

· 2+ years experience in a patient or customer service interfacing role

· LASIK experience recommended

· High School Diploma or equivalent

· Ability to deliver an exceptional patient experience

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Office

Ability to Relocate:

• Irvine, CA: Relocate before starting work (Required)

Work Location: On the road