REGIONAL OFFICE MANAGER
- Manage all aspects of customer’s fulfillment business including order processing, fulfillment
accuracy, billing and inventory control with/without office team
- Escalation point of contact with external customer providing prompt, courteous and efficient
customer service. Ensure process for customer orders in accordance to customer/UNIS
specification and requirements
- Key contact with customer groups, including development and deployment of new or revised
processes to meet customer goals and satisfaction
- Proactively assess possible delays or complications and plan strategies for office process
improvement
- Manager team (up to 6) to assure proper invoicing of accounts through customer activity reports.
- Maintain positive customer relationship by responding to all escalated inquiries and
complaints regarding shipments, billing, or inventory.
- Provide clerical support services as required by customer, grooming team on
generating/utilizing automated reports and responding to specific needs
- Develop and implement system procedures or best practices to improve customer service
efficiency with team
- Follows quarterly and/or annual physical inventory schedule with WH team to ensure account
is on lock down before warehouse completes tasks. Responsible for the office tasks only
- Implement new accounts and delegate tasks to team for success
- Performs other related duties as required and assigned by Management
- Work with the back-office support team proactively
- Audit performance on the office and ensure all process is followed per UNIS requirements
- Manage the office operations and compliance daily
- Groom the office team for growth and success
- Create daily or weekly reports for forecasts and project with the team
- Problem solving skills
- Provide weekly updates to Manager for workload and projects
- Ability to travel in the local area (Savannah) 50% of the time and 25% to FL, SC, and Douglasville.
Other essential abilities and skills:
- Strong customer service and relationship management skills.
- Strong analytical skills, independent thinking and reasoning ability
- Ability to multi-task in a fast paced environment
- Well-organized, detail oriented with excellent follow through
- Manage priorities in a timely and efficient manner within critical deadlines