Regional Loss Prevention Manager

The Regional Loss Prevention Manager will work to implement and maintain the Loss Prevention programs for all airport restaurants in their assigned locations. Maintaining and establishing successful business partnerships throughout all assigned airports to create awareness of Loss Prevention and Safety.

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  Position is hybrid/remote requires up to 40% travel to airport in assigned region and based in Houston, Dallas, Phoenix, or Denver.

Essential Functions

• Build and maintain effective business partnerships with Operators, Support Center, and external airport personnel to achieve organizational goals.
• Educate and motivate team members to achieve Loss Prevention goals and champion the reduction of employee and guest safety incidents/liabilities for the locations.
• Identify and communicate potential ethical and/or safety issues to stakeholders when necessary.

Investigations & Analysis

• Perform research of POS activity utilizing our exception-based reporting tool, CCTV, and other financial data systems to identify suspicious activity and make recommendations based on analysis of reported data.
• Utilize exception reports to identify high-risk transactions/restaurant operational opportunities; investigate and report findings.
• Complete necessary integrity-based interviews in-person and/or via phone as needed to resolve Loss Prevention related issues.
• Research and present POS fraud case files to our business partners for resolution through the LP interview process.
• Maintain thorough and accurate documentation related to investigative findings and retain within the company case management software.
• Utilize all available resources to initiate and complete all investigations of dishonesty.

Systems & Security

• Develop and maintain all Loss Prevention systems and video surveillance software.
• Create CCTV markups for new restaurants.
• Provide support for armored car issues.
• Identify and manage the procedures/logistics associated with cash recyclers as they arise.
• Perform analysis and follow-up on inventory issues and/or audits to control costs and shortages.

Experience/Skills

• Required to have successful completion of a bachelor’s degree (or international equivalent) in Loss Prevention management, security management, communications, or comparable work experience.
• Minimum five (5) years of Multi-unit Loss Prevention experience in a position of similar complexity, scope, size, security, and impact (i.e., restaurant or retail).
• Wicklander-Zulawski certification on integrity interviews, including phone interviews is required.
• Proven ability to investigate incidents of internal dishonesty and fraud from the identification of the issue, through the development of the details, completion of the integrity interview, and the final disposition of the case.
• Experience in a Unionized environment preferred.
• Ability to pass/maintain security pass clearance and other job-related background checks.

Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all our people so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination, and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation.