Regional General Manager

We are ServiceMasterRestoration Services! One of the largest disaster restoration companies in the US – we provide water damage and fire damage services to residential and commercial customers – is in search of a Regional Manager for our newest location in Philadelphia, PA as well as our East Coast locations. This Regional Manager will be responsible for driving the continued growth of a multi-million-dollar branch, which includes hiring, supervision, and development of all production staff; building and maintaining customer relationships; and implementing solutions that support the company’s growth goals. This position reports to the East Regional Director.

For context, our company is backed by one of the world’s most successful private equity companies in Bain Capital, is managed by an experienced senior leadership team, and is growing at 20%+ year over year while executing on an exciting M&A roll-up strategy.

If you want to join a winning team, where you’ll be challenged with running a large branch operation, supported by management that wants to see you succeed, and be competitively compensated with upside/ownership in the company, then we’d love to hear from you!

Responsibilities:

• Lead your team in their achievement of all branch and company goals.
• Manage branch production staff, including technicians, project managers, and contract labor; and indirectly manage branch support staff as required.
• Develop your team to achieve their best, including but not limited to goal setting, 1:1 coaching, regular performance feedback and reviews, compensation setting discussions, training and development plans, etc.
• Hire awesome talent, and ensure appropriate staffing levels at all times.
• Create a culture of excellence.
• Solve problems efficiently and effectively utilizing resources directly within your control and those outside of your control leveraging your leadership, regional counterparts, and shared services support teams.
• Manage mitigation projects in your assigned territory in accordance with the responsibilities of a project manager.
• Organize, plan, and conduct training for mitigation personnel in required technical skills, customer service skills, technology skills, and safety policies and procedures.
• Oversee team member capacity, balancing workload across your field management team; and as required, roll up your sleeves to actively ensure project success.
• Determine work procedures, vet work schedules, and expedite workflow, including tracking, managing, and communicating “on-call” schedules.
• Develop, implement, and maintain performance standards and measurements through which approved plans and goals are accomplished within your team.
• Ensure technician teams are prepared for daily duties.
• Ensure technician teams are fully compliant with various service level agreements and documentation requirements; facilitate feedback and collection of required documents, photos, and CRM notes as appropriate.
• Proactively manage the production vehicle fleet in concert with your fleet manager and fleet mechanic
• Manage equipment allocation, maintenance, and inventory in concert with your facilities support team.
• Ensures shop/warehouse organization, cleanliness, and safety compliance.

Requirements:

• Bachelor’s degree or 2 – 3 years of related experience in the disaster restoration field required, or an equivalent combination of education and experience
• 5-10+ years people management experience, with an eye for hiring talent, and a focus on staff training and development.
• Great person/leader-- leadership ability, business acumen, judgment, adaptability, and humility
• Strong organizational skills; ability to effectively prioritize competing responsibilities with the highest attention to detail
• Customer-centric attitude serving our (home/business owner) policyholders and insurance adjusters.
• Continuous improvement mindset-- fixing and creating new processes with the help of your shared services counterparts in finance, HR, IT, safety, procurement, fleet, facilities, etc.
• Belief that a culture of safety is key to your team and the company’s wellbeing.
• Desire to excel in managing a 24/7/365 emergency services (disaster restoration) business.
• Disaster restoration industry experience preferred, but not required.
• Computer proficiency— email, MS Office, CRM, Xactimate, etc.
• Valid Driver’s license required.
• Position is onsite. Travel is required

Perks We Offer:

• Exceptional opportunities for career advancement, including geographical and promotional into larger and/or varied roles within the company
• Competitive Base Salary ranging from $100,000 to $130,000 base salary BOE
• Quarterly and Annual Performance bonuses
• Company car or allowance available
• Paid vacation, holidays, and sick time
• Medical, dental, and vision insurance
• Retirement/401(k) plan with significant company match
• Relocation Package, if applicable
• Paid training and development

ServiceMaster Restoration Services is a drug free and equal opportunity employers to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Job Type: Full-time

Pay: $100,000.00 - $130,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• On call
• Weekends as needed

Ability to Relocate:

• Philadelphia, PA 19130: Relocate before starting work (Required)

Work Location: Hybrid remote in Philadelphia, PA 19130