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Form of workJob Description
Sharkey's Cuts for Kids is looking for an experienced Customer Relations Manager who is forward facing with clients, likes to see their team succeed, manages from within their team, and is a natural leader. Experience managing a Customer Service team and resolving client issues required.
While this is a management position, you will still be forward facing with clients and work the front desk alongside your team. This includes booking appointments, sales, solving client issues, etc. The right candidate includes people who naturally smile, have a friendly nature, a positive attitude, and actively seek out, greet, and engage all guests in conversation.
As a premier provider of haircuts, Sharkey's brings fun, excitement and expertise to kid's haircuts. We strive to provide professional services in a fun and exciting environment by friendly and experienced staff members. We believe everyone should have an enjoyable experience where "Haircuts are Cool and Fun Rules!"
JOB DESCRIPTION: Must have an upbeat attitude with a commitment to provide an unforgettable fun and exciting haircut experience for each of our client children and parents. Ability to listen to and communicate with clients to ensure their complete satisfaction, anticipate problems and solve them beforehand. Work with and effectively communicate with Lead stylists, Regional Stylist, and Regional Manager.
RESPONSIBILITIES:
QUALIFICATIONS: Minimum 5 years experience managing in Customer Service/Customer Relations. Able to work weekends. Mandeville & Metairie locations.
BENEFITS: Fun environment. Supportive leadership team. Competitive salary. Mini contests. More coming soon.
While this is a management position, you will still be forward facing with clients and work the front desk alongside your team. This includes booking appointments, sales, solving client issues, etc. The right candidate includes people who naturally smile, have a friendly nature, a positive attitude, and actively seek out, greet, and engage all guests in conversation.
As a premier provider of haircuts, Sharkey's brings fun, excitement and expertise to kid's haircuts. We strive to provide professional services in a fun and exciting environment by friendly and experienced staff members. We believe everyone should have an enjoyable experience where "Haircuts are Cool and Fun Rules!"
JOB DESCRIPTION: Must have an upbeat attitude with a commitment to provide an unforgettable fun and exciting haircut experience for each of our client children and parents. Ability to listen to and communicate with clients to ensure their complete satisfaction, anticipate problems and solve them beforehand. Work with and effectively communicate with Lead stylists, Regional Stylist, and Regional Manager.
RESPONSIBILITIES:
- Ability to hire, lead, coach, and train Customer Relations team members for performance and sales goals. Operate Point-of-Sale software system.
- Ability to multi-task in a fast-paced atmosphere.
- Ability to work with kids. Reports directly to Regional Director.
- Anticipate problems before they happen
- Resolve all outstanding client issues
- Train CRT members to provide consistent high level of Customer Service
- Lead your team to success
- Meet Company goals
QUALIFICATIONS: Minimum 5 years experience managing in Customer Service/Customer Relations. Able to work weekends. Mandeville & Metairie locations.
BENEFITS: Fun environment. Supportive leadership team. Competitive salary. Mini contests. More coming soon.
