Regional Branch Manager - New River Valley & Roanoke Areas

This position is responsible for the overall performance of multiple assigned branches with an emphasis on coaching and mentoring to achieve sales goals; efficient operations; and service levels that are “always our best.” Provides leadership in all areas by setting an example for teammates to follow. Personifies excellent customer relations and effective selling and cross-selling in contacts with customers. Exemplifies through actions and attitude the expectations for all team members.

Manages assigned branches by performing the following duties personally or through subordinate Branch Managers/assistant Branch Managers. Other duties may be assigned.

· At Skyline National Bank, our core values are Smart, Kind, Young-at-heart, Local, Inspired, Nonconforming and Energetic. We look for ways to be “always our best.” As a member of our team, you do important work. You craft an experience, aim for the sky, set a high standard and look for ways to set your bar ever higher.

· Directs and leads branch activities and the customer experience within multiple assigned branches (i.e. leading/coaching/managing Branch Managers, ensuring efficient operations, acting as an escalation point for customers and overrides, ensuring customer service excellence).

· Ensures branch goal achievement (i.e. loan and deposit growth, budget, credit quality, risk management, employee retention) for all assigned branches. This includes, but is not limited to, cross selling products/services to expand customer relationships, initiating branch calling efforts, promoting the bank through community involvement, referring business to other branch employees and business partners, and identifying partnership opportunities and developing strong business relationships through company sponsored events and cross functional areas.

· Responsible for and collaborating with managers on recruitment efforts to build a qualified team and maintain a succession plan. Perform supervisory duties of managerial staff including coordinating managerial staff coverage within his or her assigned branches, setting clear performance expectations, keeping employees informed, developing/motivating/training employees, and assessing performance (i.e. ongoing coaching, counseling, training, formal performance reviews).

· Serves as a mentor to lenders within the market. Interviews consumer loan applicants, notifies applicants of the loan decision, closes approved loans and resolves questions during the process. Assists in collections of delinquent loans.

· Supervises staff members in their daily performance of assigned tasks, which impacts decisions on personnel regarding employment, performance evaluations, promotions, salary, transfers, and termination.

· Assists direct reports in setting goals, clearly explaining what is expected of each individual and effectively coaching each staff member to achieve success.

· Directs the training and retraining of branch staff members. This includes operations and product knowledge, as well as customer relations and development and sales.

· Provides guidance to personnel to ensure prompt and accurate customer service.

· Represents the bank within the community by joining organizations; establish contacts with local organizations and businesses and pursue additional bank business through referrals and networking.

· Resolves customer problems and complaints with courtesy and discretion. Explains policies and procedures as necessary.

· Conducts regular meetings with staff to discuss sales and campaigns, products and services, policies, procedures, and regulations.

· Opens new deposit accounts and understands the products and services offered by the bank. This includes understanding and explaining features and benefits, rules and regulations, pricing, and a simple definition of each service. Also handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits. (CSR duties as needed)

· Communicates with stockholders and other investors.

· Ensures the flow of cash and financial instruments in accordance with bank policies and procedures.

· Assesses risk of all financial transactions executed by staff members in all assigned branches.

· Ensures satisfactory (or better) branch audit results for all assigned branches.

· Models and manages the expectation of regular, timely and reliable attendance among all branch staff.

· Responsible for knowledge of and compliance with all applicable laws, regulations, and bank policies and procedures that pertain to this position, including but not limited to the Bank Secrecy Act. In addition, participation is required in any training necessary to achieve a thorough understanding of how these laws relate to the responsibilities of the position.

· Completes assigned training and complies with all cyber and information security policies and procedures.

Skyline National Bank offers excellent benefits such as Medical, Dental, Vision, Disability Insurance, paid holidays, paid time off as well as a 401(K) Plan with match.

Interested candidates can apply by emailing a resume to the Human Resources Department at hr@skylinenationalbank.com.

Skyline National Bank is anEOE, AA and E-Verify Employer.