Refugee Medical Case Manager / Case Manager / Exodus

Are you passionate about working with refugees and immigrants? Do you have an interest in supporting refugees in navigating the complex US healthcare system, or have experience in Medical Case management? This job may be a fit for you!

The Health Case Manager (known at Exodus as the PHG Case Manager) will work to connect newly arrived refugee clients to dental, medical, and vision services. The PHG Case Manager will work closely with other teams. This role is fast-paced in nature with a goal of providing short-term health case management services to clients. The PHG Case Manager will receive and process referrals, engage with clients, schedule appointments, support clients in accessing care, advocate for care when issues arise, and train clients on how to navigate systems effectively through use of Medicaid taxis and other trainings. The PHG Case Manager will host monthly group trainings as well as one-on-one as-needed trainings to support clients in reaching self-sufficiency.

Some examples of a typical day may include scheduling appointments, calling clients with an interpreter to bridge the language barrier and make a plan to connect them to medical providers, sending Ubers to help clients get to appointments, accompanying clients to appointments, and training clients on how to navigate systems independently such as through Medicaid taxi trainings. If this piques your interest, send your resume on over, and if possible, please send a cover letter to share about your interest so we can get to know you better!

Job Description

The primary purpose of the Health Promotions Associate (R&P) is to assist the R&P team in connecting clients to culturally and linguistically appropriate medical care. This position will schedule appointments, arrange transportation, and follow up on client medical needs as identified in the R&P period. This position will assist clients in navigating medical issues and problems with insurance and billing and will generally serve as a source of Medical Case management support for the R&P team. This position reports to the Manager of Health Services.

Responsibilities:

· Assist clients in accessing and understanding medical care if significant needs are found after the first PCP visit but they are not yet enrolled in ongoing case management.

· Assist with transportation and interpretation as needed for medical services after their initial PCP visit and first follow up.

· After clients are seen by MCPHD, follow up on findings and referrals for clients. Health Promotions Associate will manage dental and vision referrals and follow up in a timely manner. Health Promotions Associate may assist with other MCPHD follow up as requested by Director and Manager of R&P Services.

· Assess clients for community resources and educate on local dental and vision options for preventative care. Assist with scheduling as needed.

· Assist in scheduling dental and optometry appointments and providing transportation as needed for R&P clients that have dental pain and time sensitive care.

· Assist R&P clients in navigating medical bills.

· Arrange transportation trainings for R&P clients to include Medicaid cab, Uber/Lyft and/or IndyGo, as needed.

· Serve as a key contact for medical providers working with Exodus R&P clients.

· Maintain up to date programmatic knowledge of all medical services involving Exodus clients.

· Attend weekly staff and team meetings.

· Participate in Exodus staff training and development activities.

· Participate in the emergency phone and airport rotation.

· Serve as a medical resource and support to members of the R&P team.

· Perform other duties as may be required by the supervisor.

Position Criteria:

· Preferably have a minimum of two years of experience in social services.

· Must be able to effectively communicate with clients of diverse cultural and language backgrounds.

· Must be comfortable in intercultural environments.

· Must be detail oriented.

· Must be a self-starter with a high level of organizational skill, flexibility, and commitment to refugees.

· Must be able to function as part of a team.

· Should be familiar with the local social services community.

· Must have a vehicle, valid license, and insurance to transport clients.

· Must have PC proficiency and be competent with Outlook, Word, Excel, and PowerPoint.

Job Type: Full-time

Pay: $20.32 - $21.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Indianapolis, IN 46201: Relocate before starting work (Required)

Work Location: Hybrid remote in Indianapolis, IN 46201