Refugee Health Coordinator

Refugee Health Coordinator

Requisition #: req12652

Location: Wilmington, DE

Hours: Full-time (40-hours/week)

Bethany is changing the world through family. We began our work by serving one child more than 75 years ago. Today, Bethany is an international Christian nonprofit partnering with communities in more than 30 states and in several countries around the world. We strengthen and preserve families, support displaced people fleeing danger, and find safe, loving families for children who need them. Bethany is at the forefront of creating and implementing solutions to meet the growing needs of vulnerable children and families in the U.S. and around the world.  

As a Medical Coordinator, you will be primarily responsible for serving as the subject matter expert of RMA and Medicaid, ensuring effective operations at the respective regional site location; developing positive working relationships with contracted providers within the respective medical program(s). This individual ensures refugees and immigrants receive timely and needed medical care and refugee medical screenings.

This position is expected to function effectively with moderate supervision while following the guidelines given on procedures, along with agency, federal, and state regulatory requirements.

ESSENTIAL JOB RESPONSIBILITIES

• Schedules and transports clients to medical appointments within allotted timeframe;
• Maintain and manage medical files in DMS and ARS and ensures all records are updated;
• Formulate treatment authorization request to Medicaid for refugee clients;
• Serve as the subject matter expert of Medicaid through continuous consultation and collaboration with DHHS and OGM staff;
• Develop, recruit, and maintain positive working relationships between contracted providers to include all health providers and related partners;
• Provide resources and reports upon discharge;
• Ensure documentation and filing compliance with all required forms in accordance with the agency, state licensing, and ORR;
• Reconcile and address all billing errors to ensure accurate billing with no profit loss;
• Stay abreast of all agency, federal, and state regulatory requirements related to social services;
• Periodically travel to health care provider facilities to build positive working relationships and transport clients;
• Complete other duties as assigned.

QUALIFICATIONS:

• High School Diploma or equivalent;
• A minimum of one (1) year of employment experience in the refugee resettlement field;
• At least one (1) year of related work experience, three (3) years of related work experience strongly preferred;
• Bilingual Ukrainian/English fluency, preferred;
• Excellent verbal and written communication skills;
• Must have an ability to provide excellent and compassionate customer service;
• Ability to work independently and exercise a high level of confidentiality;
• Must be reliable with time sensitive deadlines and tasks;
• Work well under pressure and adaptable to change;
• Must be able to pass required medical examinations and have the physical ability to fulfill the essential job functions, including physical restraints of a resident;
• Computer and typing skills sufficient to perform essential job functions;
• Must be 21 years old with a valid driver'slicense with at least 3 years driving experience in the U.S. to operate a vehicle on behalfof Bethany. Must also pass a Motor Vehicle Records (MVR) check and maintain areliable vehicle with proof of adequate insurance coverage;
• Pass a criminal history screen, including state and local child protection agency registries;
• Subscription to and integration of the agency Statement of Faith and Mission Statement.