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SalaryAdventist Health Bakersfield has served the residents of Kern County with skill and compassion for more than 100 years. Our medical center is a 254-bed acute-care facility that includes key services areas including emergency care, brain and spine, heart care, cancer care, orthopedics, surgical services and robotics, primary care and more. You can also find close-to-home care by visiting the Adventist Health Physicians Network of providers, our three Quest Imaging locations and the Adventist Health AIS Cancer Center - the only comprehensive cancer care center in Kern County with the Commission on Cancer (CoC) accreditation for our program’s multidisciplinary approach to treating cancer. The hospital is staffed by more than 645 affiliated physicians, 1,832 associates and more than 250 volunteers.
Adventist Health Bakersfield has been recognized as one of the 'Best Hospitals' by U.S. News & World Report, regionally ranked #1 in overall hospital quality in the Central Valley among 416 hospitals. The rankings place us in the top five percent of hospitals statewide and demonstrates Adventist Health Bakersfield’s dedication to quality care for our patients and community. Adventist Health Bakersfield is the only hospital in Kern County to earn an A Hospital Safety Grade by The Leapfrog Group eight times in a row. While this is a great recognition, what it really shows is our unwavering commitment to our patients, community and mission of 'Living God's love by inspiring health, wholeness and hope.'
Job Summary:
Coordinates and completes referrals including acquiring and verifying third party information, obtaining and arranging appointments and tracking. Works on routine assignments within defined parameters, established guidelines and precedents. Follows established procedures and receives daily instructions on work.
Job Requirements:
Education and Work Experience:
- High School Education/GED or equivalent: Preferred
- Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred
Licenses/Certifications:
- Certified Nurse's Assistant (CNA), Medical Assistant (MA), or medical terminology course: Preferred
Essential Functions:
- Communicates with ordering providers and nursing regarding insurance authorizations, denials, peer-to-peer review requests and scheduling difficulties with referrals to providers.
- Takes telephone requests for authorizations. Prepares referral requests. Informs patients of appointment information and instructions.
- Maintains electronic health record (EHR) referral documentation to reflect actions on specific referrals (including adding incoming referrals that were not generated from the electronic health record (HER)). Maintains referral resource document.
- Schedules referral appointments with appropriate department or referred to provider. Tracks referral patient compliance and communicate with referring provider as necessary regarding patients refusing service and patients not showing up to a referral appointment.
- Submits retroactive authorization requests as needed.
- Performs other job-related duties as assigned.
Organizational Requirements:
Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations, including, but not limited to, measles, mumps, flu (based on the seasonal availability of the flu vaccine typically during October-March each year), COVID-19 vaccine (required in CA, HI and OR) etc., as a condition of employment, and annually thereafter. Medical and religious exemptions may apply.
