Recreation Fee Clerk

Duties

• Collects appropriate fees at park visitor center, campground and other visitor contact station following established accountability guidelines for handling government funds. Safeguards funds collected.
• Operates an electronic cash register, performs opening and closing shift functions, issues entrance receipts, park passes and federal passports.
• Troubleshoots accounting problems by correcting difficult errors that unsolvable by others which involve correction of related reports.
• Serves as the front-line representative of the park. In many instances, the incumbent is the first and only contact the visiting public as with an NPS employee.
• Works at a visitor center, campground or other visitor contact station.
• Provides public orientation and explanations of current park events, resource management projects, management policies and legislative updates affecting the park area.
• Provides current and accurate information to visitors concerning the NPS area and other surrounding areas of interest. Explains the area's recreational opportunities, including NPS interpretive services, concession-operated facilities and services, and campground availability; provides directions and routes of travel through the park; and informs visitors of potential hazards.
• Conducts informal talks with groups of visitors regarding park resources.
• Completes shift reports to verify money collected, accountable stock sold and all machine transactions from the shift using journal and receipt tapes and a register of voided transactions.
• Prepares remittance reports and bank deposits for funds collected.
• Maintains necessary accountability records.
• Creates informational materials to post in public viewing areas.
• Prepares responses to request for information.
• Operates audio visual and electronic equipment (e.g., film projectors, DVD players, computers, etc.) to provide area information to visitors.
• Operates fee collection computer software programs such as PCC-OTC, TGA Net, or experience using software programs for the reconciliation and remittance of funds.
• Communicates using a radio.
• Operates computer software programs such as word processing, spreadsheet or data base.
• Assist in orientation and on the job training for new coworkers.
• Assesses a situation to determine the appropriate response in accordance with park policy guidelines.
• Gathers information from reporting parties concerning accidents/incidents within the area to notify appropriate personnel.
• Performs traffic control and treatment of medical issues with-in your level of training.
• Performs minor maintenance duties to insure a clean and safe work environment.

Requirements

Conditions of Employment

• U.S. Citizenship required.
• Appointment subject to background investigation and favorable adjudication.
• Meet Selective Service Registration Act requirement for males.
• Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program.
• You may be required to operate a government (or private) motor vehicle as part of your official duties. Prior to your first official motor vehicle operation, and again every year thereafter (or more frequently if management determines such need exists), you will be required to sign an affidavit certifying to your possession of a valid State issued driver's license that is current and has not been revoked, suspended, canceled, or otherwise disqualified in any way to prohibit your operation of a motor vehicle. You will also submit a photocopy of your valid State issued driver's license prior to your first official motor vehicle operation, and again every year, or more frequently if management determines such need exists. Lastly, you may be required to submit (within a State sealed envelope or submitted directly by the State authorities), and at your own expense, all certified driving records from all States that discloses all valid driver's licenses, whether current or past, possessed by you. Please indicate in your application whether you possess a valid State driver's license.
• You will be required to wear a uniform and comply with the National Park Service uniform standards. A uniform allowance will be provided.
• You may be required to work evenings, weekends, holidays, and overtime.
• Applicants must be at least (1)18 years old or (2) at least 16 years old and: (a) Have graduated from high school or been awarded a certificate equivalent to graduating from high school; or (b) Have completed a formal vocational training program; or (c) Have received a statement from school authorities agreeing with their preference for employment rather than continuing their education; or (d) Be currently enrolled in a secondary school and either work only during school vacation periods or work part-time during the school year under a formal student employment program.

How You Will Be Evaluated

• Benefits

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  Review our benefits

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  The following documents are required and must be submitted by 11:59 PM (EST) on 02/03/2024:

  • Resume which includes a list of all significant jobs held and duties performed, dates specified in month and year format, and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience. If military or civilian, please include your rank and/or grade.

  • Complete All Required Assessments.

  • Other Supporting Documents, if applicable, such as:
    • Veterans Preference Documentation:
      • If you are a Discharged, Non-Disabled Veteran, you must submit a copy of your DD-214 showing character of discharge (Member 4 copy), or other Documentation of Service and Separation under Honorable Conditions, as listed on the SF15. If you don't have your DD-214, you may request it after discharge from the National Archives.
      • If you are a veteran within 120 days of discharge, you must submit signed documentation from the Armed Forces certifying: 1) your expected release/retirement from active duty, 2) under honorable conditions, 3) your pay grade/rank/rate at time of discharge, 4) dates of active duty service, 5) any campaign or expeditionary medals received, & 6) dated within 120 days of your separation.
      • If you are a Disabled Veteran, Purple Heart Recipient, orMother or Spouse of a Disabled or Deceased Veteran, you must submit all additional proof required by the SF15, and if applicable, a completed SF15. You may request a copy of your Department of Veterans Affairs letter from www.ebenefits.va.gov or call 1-800-827-1000 to establish proof of disability.

  • College transcripts, if qualifying based on education.

  • Documentation for Interagency/Career Transition Assistance Plan consideration if you are a displaced Federal employee within the local commuting area. You must include: 1) Proof you are a displaced Federal employee, e.g., RIF Separation Notice, Notice of Proposed Removal, etc; 2) SF-50s (Notifications of Personnel Action) showing career/conditional tenure competitive status, promotion potential and duty location; and 3) your most recent performance appraisal. To exercise selection priority, displaced or surplus Federal employees must be rated well-qualified or above 85 on the rating criteria for this position.

  Current surplus and current or former displaced Federal individuals who have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) must be well qualified for the position to receive consideration for special priority selection. Well qualified means that the applicant meets the following: OPM qualification standards for the position; all selective placement factors, where applicable; special qualifying conditions that OPM has approved for the position, where applicable; is physically qualified with reasonable accommodation, where appropriate to satisfactorily perform the duties of the position upon entry; and is rated by the organization at least at the well qualified level on all competencies. Federal employees seeking CTAP/ICTAP eligibility must submit proof that they meet the requirements of 5 CFR 330.605(2) for CTAP and 5 CFR 330.704 for ICTAP. This includes a copy of the agency notice, a copy of their most recent Performance Rating, and a copy of their most recent SF-50 noting current position, grade level, and duty location. Please annotate your application to reflect that you are applying as a CTAP/ICTAP eligible. If you are selected for Federal employment, you will be required to fill out a Declaration of Federal Employment, OF-306, prior to being appointed to determine your suitability for Federal employment and to authorize a background investigation. Failing to answer all questions truthfully and completely or providing false statements on your application may be grounds for not hiring you, or for firing you after you begin work. Also, you may be punished by fine or imprisonment (U.S. Code, Title 18, section 1001).
  Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc.
  Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices.

  If you are relying on your education to meet qualification requirements:

  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

• How to Apply

  To apply for this position: You must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below. To receive consideration, the complete application package must be submitted by 11:59 PM (EST) on 02/03/2024. You must provide documentation to support your claim for each eligibility selected. Please review the required documentation listed in the eligibilities language to ensure you submit the appropriate information. Note: You will only be marked eligible for those eligibilities that you selected and provided the appropriate supporting documentation.
  WE DO NOT ACCEPT HARD-COPY OR E-MAIL APPLICATION PACKAGES.

  • Select Apply. If you are not logged in, you will be prompted to login or create an account.

  • Prompted to Start the Application Process by selecting "Start Application."
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    • To PREVIEW the application questionnaire, select the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12288798

  • Select or add the resume you want to use for this application. Click here on how to build a resume in USAJOBS.

  • Select documents you want included in this application.

  • Review package to acknowledge your documents were reviewed.

  • Select if you want to include your demographic information.

  • After reading and certifying the application is true and submitted in good faith, select "Continue to Agency Site."

  • Follow onscreen prompts and instructions to complete your application.

  • Add the supporting documents by indexing your documents with the dropdown.
    • Upload any missing required documents or optional documents.

  • Review and Submit Application.

  • While logged in, you can check the status of your application by selecting "+" next to the job title for this position.

  • You can review or revise your application at any point during the open period of the announcement.
    • To update an application, you should log into your USAJOBS account and select "+" next to the job title for this position. Select "Update Application" for this job.
    • Note: When you click Update Application, you will be prompted to re-select your documents from USAJOBS. Documents submitted with the first application will no longer be associated with the applicant record. So it is important that you select all documents you want to use in the re-application.

  Agency contact information

  Paul Ganas

  Email

  paul_ganas@nps.gov

  Address

  Big South Fork National River and Recreation Area
  4564 Leatherwood Rd.
  Oneida, TN 37841
  US

  Next steps

  Once the Occupational Questionnaire is received you will receive acknowledgement that your submission was successful. If you are among the most qualified candidates and your name is referred to the hiring official, you may be contacted directly for a possible interview. You will be notified of the status of your Application Package at the time candidates are referred for consideration, and when the selection process is complete.

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents

Clarification from the agency

Open to all U.S. Citizens. ICTAP/CTAP eligibles.