Records Coordinator - Remote - Open to candidates in Texas only

Company Summary

Learning Network is a growing, innovative, and customer-centric educational technology company. We seek creative and tenacious individuals to help us drive success through service.

Service is very important to us. At Learning Network, you will be among real people who care - about their customers and their colleagues. We prioritize service by making sure the details are done and done well - every time. We make promises and we keep those promises. We recognize that our customers and our employees don’t have to choose us. As such, service is embedded deep within our culture - and white-glove service is an expectation of every employee.

At Learning Network, you’ll be a part of something special. You’ll sleep better knowing you make a difference by bringing access to the most innovative education to thousands of students. You’ll do this amongst a supportive community of people who care. In return, you’ll care. You’ll show you care by being teachable; by not only doing your job well but by valuing the relationships with those you work with. You’ll achieve your goals and play nicely in the sandbox with others while doing it.

Working at Learning Network isn’t for everyone. But for those that choose to make the commitment to hard work, service, students, and colleagues, it’s an incredibly rewarding experience.

Position Summary

We have an immediate opening for a Records Coordinator. In this role, you will be responsible for the maintenance of student records and accuracy for all records within the department.

To be successful, you’ll need to be a process-oriented individual with a high level of attention to detail. We need a doer who can make suggestions, take constructive feedback with a good attitude and without pushback, and then go out and personally execute with diligence. If you are a hands-on, roll-up-your-sleeves kind of person who enjoys quickly and accurately working through a high volume of tasks, this is the position for you.

This position is full-time, temporary to permanent (meaning the position starts out as a temporary but, if the business need requires, may become permanent).

Job Duties

• Organize and maintain student academic records;
• Obtain and review records received from other educational institutions to ensure District and State requirements are met for all students;
• Acquire and follow-up on prospective student records from previous schools;
• Ensure student records and student data meets the admissions requirements and that all records have been received in order to approve students;
• Assist with verification of enrollment for students;
• Process inbound records requests from other schools requesting student records;
• Obtain and process Special Education records;
• Process truancy and other withdrawals as required; and
• All other duties as assigned.

Essential Knowledge, Skills and Abilities

• Excellent communication skills, both written and verbal;
• Excellent organization and attention to detail;
• Ability to work in fast-paced, high energy, team environment, and juggle multiple tasks;
• Achieve daily performance metrics;
• Excellent problem-solving skills; and
• A high level of independent judgment and discretion.
• Qualifications
• High School Diploma and/or at least 6 months experience working in a records environment;
• Experience in customer service/customer relations;
• Experience processing records preferred;
• Strong understanding and knowledge of Google docs, Gmail, and a general understanding of Microsoft Office;
• Experience with Salesforce or other CRM preferred;
• Knowledge of the Family Educational Rights and Privacy Act (FERPA) preferred; and
• Ability to pass required background check.

Benefits

• Best-in-class employee recognition platform, powered by Fond
• Employee discount program with instant access to pre-negotiated, best-rate-guaranteed discounts on hundreds of popular products and services from categories like fitness, travel, professional development, home services, entertainment and more.

Job Types: Full-time, Temporary

Pay: $16.00 - $20.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Records management: 1 year (Preferred)

Work Location: Remote