Receptionist/Unit Coordinator

Receptionist/ Unit Coordinator

Are you someone who thrives on making a meaningful impact in the community and is dedicated to enhancing the lives of others?

Join our team!

The Garden’s Rehab & Care Center has been a staple in Mohave County Since 1998 and has been a cornerstone of compassionate care. Our evolution over the years has created a haven where long-term residents find comfort and short-term residents receive the support they need from our dedicated team of professionals. Join our team to be part of a legacy committed to the Kingman community and its cherished seniors. We also have an A+ rating with the BBB.

Are you looking for a role that keeps you engaged and makes a difference? Join us in a dual role as a Receptionist/Unit Coordinatorat our skilled nursing facility! This position isn't just about clerical tasks; you'll be the first friendly face people encounter, handling calls, managing mail, managing transportation schedules and doctor’s appointment for residents as well as ensuring a smooth reception area for both employees and residents. If you're ready to be the heartbeat of our office and create a warm welcome for everyone who walks through our doors, this role is perfect for you!

Essential Job Functions

• Engage in top-notch customer service by addressing queries from employees, residents, and the public.
• Handle the flow of mail efficiently, ensuring timely distribution to all departments and facilities.
• Be the welcoming face at the reception, ensuring smooth telephone and mail communications for a professional image.
• Monitor the front area, ensuring residents follow procedures when exiting.
• Provide guidance, greet visitors warmly, and offer assistance with facility programs and activities.
• Effectively manage messages, offer information about the company, and maintain and route publications.
• Collaborate on clerical tasks for various departments, assisting with reference checks and ensuring readily available desk forms.
• Maintain cleanliness and organization in the front area and assist new employees in adapting to facility routines.
• Showcase genuine care for residents and handle additional duties as needed.
• Dive into the world of medical records, obtaining the daily census that sets the tone for a dynamic day.
• Showcase your data entry prowess, making a positive impact on resident data program(s) with each keystroke.
• Be the bearer of information, printing and delivering various information sheets to units, Notify residents, families, and nursing staff of resident appointments, ensuring everyone is on the same page and is well-informed.
• Arrange appointments with doctors, hospitals, or labs for resident procedures.
• Coordinate resident transportation, ensuring a smooth and efficient process for our residents documenting appointment details, transportation risks, and all relevant information for a comprehensive record.
• Explain and document transportation risks to resident responsible parties quarterly, showcasing your proactive approach.
• Prepare and distribute resident laboratory sheets, adding your touch to the seamless flow of operations.
• Copy records, prepare appointment packets, and tackle any other assigned duties with enthusiasm, making each task an opportunity to shine.

Knowledge of

• Safety rules, policies and procedures, infection prevention and control procedures.
• Facility emergency/disaster response and evacuation procedures.
Full understanding of all aspects of residents’ rights.

Skill in

• Use and care of office equipment.
• Working independently to complete daily activities according to work schedule.
• Following and maintaining safety standards.
• Following and effectively communicating verbal and written instructions.
• Operating a computer utilizing a variety of commonly used and specialized software applications.
• Prioritizing tasks and time management.
• Demonstrate excellent organizational skills.

Ability to

• Cultivate and nurture positive relationships with fellow team members, residents, and their families, fostering a welcoming atmosphere.
• Communicate articulately and comprehensively, ensuring clarity in all written and verbal interactions.
• Swiftly and accurately follow oral and written instructions in a dynamic and fast-paced environment.
• Adapt adeptly to changing work scenarios, managing diverse demands and unexpected situations with composure.
• Respond promptly and effectively, even in high-pressure or crisis situations, showcasing adeptness in problem-solving and conflict resolution.
• Skillfully manage interactions with forceful or aggressive contacts, ensuring professionalism and defusing tense situations.
• Uphold facility policies, maintaining confidentiality while remaining receptive to new ideas and perspectives.
• Demonstrate meticulousness and precision in work, ensuring high-quality outcomes and efficient time management.
• Prioritize tasks effectively, efficiently utilizing time and resources to provide exceptional service to visitors, employees, and residents.
Execute emergency plans seamlessly and liaise with authorities when required during emergencies.

Work Contacts
Regular contacts with associate personnel, residents, resident family members, visitors and the general public.

Working Conditions

• Embrace a role that may involve lifting weights of 30 pounds or more, promoting an active work environment with varied physical activities like walking, bending, stretching, and more.
• Experience occasional exposure to fumes and mechanical equipment, alongside diverse patient conditions, fostering adaptability and resilience.
• Navigate a dynamic work setting with occasional unpredictable tasks, managing interruptions while displaying flexibility and adaptivity.
• Engage in interactions that may include moments of high stress or verbal intensity, handling situations with empathy and professionalism, especially when dealing with individuals facing challenges or emotional distress.

Required Education and Experience

• High school diploma or its equivalent
• Clerical experience in healthcare and/or insurance industry preferred.
• Basic computer knowledge.
• Internet experience.
• Telephone and customer service experience.
• Experience in Microsoft Office programs.

Special Requirements

• Complete annual Tuberculosis Testing.
• Obtain/maintain Arizona Department of Public Safety Fingerprint Card at employee’s expense.
• Mandated federal, state, and local communicable disease testing as required.

Benefits (Full-Time)

• Medical
• Dental
• Vision
• 401K
• PTO
• Free Birthday PTO
• Christmas Club
• Employee Daily Lunches
Discounted Daycare

EOE

Join our team and make a difference in the lives of our residents. Your dedication as a Receptionist/ Unit Coordinator will shine in our welcoming and compassionate environment.