Receptionist/Secretary

About us

We are a well established body shop in Columbus, KS that has provided auto body repair to the Four State Area for over 20 years. Our goal is to provide top customer service and quality repairs.

Our work environment includes:

• Modern office setting
• Casual work attire
• Relaxed atmosphere

Position Description

The customer service representative is responsible for providing office administration and superior customer service customers throughout the repair process.

Essential Duties

The essential duties of this position are:

• Answer incoming phone calls
• Provide customer communication throughout the repair process
• Use phone to follow-up with all potential customers to schedule repairs
• Follow up with insurance companies on supplement approvals
• Maintain office filing system
• Keep customer areas clean and organized
• Follow and comply with all standard operating procedures
• Assist in developing or refining standard operating procedures as required
• Follow and comply with all required health and safety requirements
• Maintains acceptable appearance
• Complies with and follows all scheduled work hours and attendance policies
• Complies with the business code of conduct and other policies
• Understand and carry out oral and written directions

Knowledge and Skills

The following knowledge and skills are required for this position:

• Customer service experience
• Skilled in basic computer data-entry, Microsoft office and internet-based applications
• Demonstrated computer/software proficiency.
• Excellent communication skills
• Ability to relate well to a diverse customer base.
• Demonstrated organization and detail skills
• Ability to effectively manage multiple tasks simultaneously and independently in a fast-paced work environment

Training and Certifications

• Valid drivers license

Job Type: Full-time

Pay: $12.00 - $15.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Columbus, KS 66725 (Required)

Work Location: In person