Receptionist/Leasing Assistant

About us

Community Home Partners is a small business in Rock Island, IL. We are professional, customer-centric, rewarding and our goal is to Serve our communities and neighborhoods - Our mission is to expand the housing market in the Quad Cities Community.

Our work environment includes:

• Growth opportunities
• On-the-job training
• Safe work environment
• Regular social events

Community Home Partners, builds, and manages beautiful neighborhoods and homes. We are strengthening our community by offering affordable homes and creating opportunities for independence for individuals and families. We are looking for an energetic and enthusiastic team member who will take pride in their work serving our community and fill the role of Assistant Property Manager.

SUMMARY
The Receptionist/Leasing Assistant is responsible for a variety of administrative duties relating to operations of the intake and eligibility function for program applicants; performs receptionist duties for Community Home Partners and provides assistance to the Director of Programs & Compliance.

ESSENTIAL FUNCTIONS OF THE POSITION Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Responsibilities will include the following; however, other duties may be assigned.

· Responsible for answering incoming calls, greeting visitors, and answering questions from residents. Directs residents to appropriate staff member as needed.

· Answering main office (Housing@CHP) email requests for information

· Assisting in keeping tabs on the efax (EFAX@CHP) email to forward return faxes to necessary persons

· Provides excellent customer service through efficient and friendly interactions with others.

· Check HAB status’s of any applicant inquiries

· HAB imports and retrieve new online applications, print and send out to properties

· Assists applicants with completion of appropriate documents. Processes applications including the criminal, employment, and credit check.

· Manually entering paper applications

· Sending initial applicant letters

· Creating and filing applicant files with application and initial letter

· Filing interims and annuals for Section 8

· Schedule applicant, tenant & barred hearings and send out appointment letters

· Update/manage barred list

· Maintain/process disaster relief waiting list

· Composes forms letters and other routine correspondence.

· Assists with bulk mailings

· Sorts and distributes incoming mail and collects and prepares outgoing mail.

· Order office supplies and put them away upon delivery

· Act as a resource to senior staff regarding projects and programs supported by the organization.

· Support business and community partner relationships and resolves conflicts.

· Prepare and presents reports, as directed.

· Attends workshops, seminars, training sessions and certification programs as instructed by the Housing Authority.

· Read and comprehend housing publications and related materials.

· Maintain confidentiality of all clients/residents.

SUPERVISORY RESPONSIBILITIES

N/A

EDUCATION AND/OR EXPERIENCE

Education, Training, and /or Experience:

· High school diploma or graduate equivalency degree (GED) required, graduation from an accredited college or university preferred.

· At least 2 years office support experience involving considerable public contact;

· Or a combination of education, training, and experience equivalent to the above.

· Proficient with Microsoft Office Suite or related software.

License and Special Requirements:

• Possession of a valid driver’s license.
• Ability to be covered under the CHP vehicle insurance policy.
• Ability to be covered under the CHP fidelity bond.
• Ability to cross-train with other authority employees.

QUALIFICATIONS

Employee demonstrates the ability to complete and/or knowledge of the following:

• Belief in and passion about serving Rock Island and Quad Cities community with CHP’s mission and values: to support families by providing them with more housing choices and control over where they live and by promoting neighborhood revitalization that uplifts our community.
• · Good knowledge of CHP purposes, policies, and regulations as established by the Board of Commissioners or as set forth by HUD and Illinois Housing Development Authority (IHDA) regulations.

· Establish and maintain effective working relationships with supervisors, associates, residents, representatives from neighborhoods, community leaders, and federal, state, and local officials.

· The organization and programs of other community agencies and groups that can assist CHP and provide for the health, welfare, educational, and recreational needs of the residents.

· Word processing, filing, telephone etiquette, and other office procedures.

· Perform some basic business math.

· Proficiency in reading and writing the English language, including spelling and grammar.

· Interact courteously and tactfully with the general public and handle disgruntled tenants in a calm and fair manner.

· Proficient in Microsoft Office software.

· Communicate clearly and concisely, both orally and in writing.

CHP offers a safe working environment complete with professional people to work alongside, the satisfaction of knowing you are supporting your community, competitive compensation, solid benefit plan including a complete insurance package, generous holiday time off calendar, employee assistance program and an outstanding 401K plan.

CHP is an equal opportunity employer.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Are you proficient in Microsoft Office operations?
• Do you have customer service experience?

Experience:

• administrative office or previous asst. property management: 2 years (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person