Address
Form of workGENERAL DESCRIPTION OF POSITION
Serves as Goodwill's first point of contact for corporate office visitors and callers. Responsible for answering/routing all incoming calls, greeting visitors, and referring to appropriate staff or department in a friendly and professional manner. Ensures employee, visitor and facility situations are appropriately and promptly addressed.
Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers and management.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Answer phones in a timely manner. Route calls to appropriate personnel. Screen calls for CEO, CFO, VP's and Directors. Communicate with visitors/guests with diplomacy and tact remaining professional at all times. This duty is performed daily, about 50% of the time.
2. Greet visitors/guests, ascertain business, direct to proper location/personnel. Communicate with visitors/guests with diplomacy and tact remaining professional at all times and firm when necessary. This duty is performed daily, about 20% of the time.
3. Prepare documents and reports (Word & Excel) as directed. This duty is performed daily, about 15% of the time. This duty is performed daily, about 15% of the time.
4. Maintain employee in/out log; maintain visitor sign-in log; issue visitor badges for the location assigned. This duty is performed daily, about 5% of the time.
5. Miscellaneous duties as assigned to include sign for deliveries and inform recipient; hand address employee Birthday Cards monthly for Executive signature and prepare for mailing. This duty is performed daily, about 10% of the time.
6. Coordinates scheduling for back-up switchboard relief; advises supervisor concerning scheduling conflicts and assistance required. This duty is performed as needed.
7. Perform any other related duties as required or assigned.
QualificationsQUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND EXPERIENCE
High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 2 years related experience and/or training, or equivalent combination of education and experience.
COMMUNICATION SKILLS
Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; Ability to write routine reports and correspondence. Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
Valid Driver's License
PUBLIC CONTACT
Frequent contacts with general public, patrons, or other outside representatives, wherein the manner of handling these contacts has a bearing on the organization's position and operation.
EMPLOYEE CONTACT
Contacts occasionally with others beyond immediate associates, but generally of a routine nature. May obtain, present or discuss data, but only as pertains to an immediate and specific assignment. No responsibility for obtaining cooperation or approval of action or decision.
USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS
Occasional use of complex machines and equipment (desktop/laptop computer and software, road and production machines and equipment, etc.)
WORKING CONDITIONS
Normal working conditions as found within an office setting, wherein there is controlled temperature and a low noise level, plus a minimum of distractions.
ENVIRONMENTAL CONDITIONS
The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
Semi-repetitive, low physical. Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.
While performing the functions of this job, the employee is continuously required to sit, talk or hear; regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms; occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision; and distance vision.
ADDITIONAL INFORMATION
Ability to communicate clearly and distinctly with employees and guests. Demonstrated ability to articulate words and instructions clearly and accurately. Able to manage difficult visitor situations in the lobby area. Very good telephone etiquette; able to determine business nature of the caller and direct to the appropriate Goodwill contact.. Basic Word and Excel skills.
