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Form of workJob Description
Join one of the most innovative, forward-thinking law firms in the country. As a Concierge and Client Services Specialist on the Saxton & Stump team, you’ll be joining a culture of excellence and teamwork, mixed with a strong focus on investing in our team and the community. We understand that the new legal environment requires a different type of approach to all aspects of the business, and we’ve built that into the way we recruit, the way we structure our team, and the way we value customer service.
This individual will ensure that clients have an exceptionally positive experience when working with our organization. This role is highly visible, often serving as the first point of contact between Saxton & Stump and clients visiting or calling our offices. The selected candidate will have a significant impact on the overall client experience and the perception of our brand. A portion of time will be dedicated to administrative support for the firm’s attorneys.
More about the role
- Front desk and reception duties, greet clients and visitors with a smile, and ensure five-star hospitality is provided during the visit.
- Assist with scheduling conference rooms and communicating effectively with all team members to ensure schedule coordination.
- Place catering orders for food, beverages, and refreshments as necessary and set up/clean up meeting rooms accordingly.
- Prepare all meeting rooms with proper equipment, technology, and accessories.
- Provide overall office management, such as ordering office supplies and maintaining public spaces, including conference rooms, lobby, and breakroom.
- Handle file maintenance, including file room organization, closing, and thinning files, and coordinating off-site storage.
- Prepare files for offsite storage, which includes thinning, properly documenting, and arranging for pickup and delivery to Iron Mountain.
- Answer and direct incoming calls on a multi-line phone system and assist with responding to inquiries.
- Some planning for events and firm functions.
- 1-3 years of experience in a professional environment is preferred, and entry-level applicants are welcome.
- Ability to be flexible to the needs of the firm based on Events may require some evenings and weekend hours at times.
- Legal administration or related field preferred, but not required.
- Proficiency in Windows 10 and Microsoft Office, including Word, Excel, PowerPoint, Outlook, and Teams.
- Familiar and comfortable with video conferencing software (Microsoft Teams, Zoom, GoTo Meeting, or similar).
- High energy and genuine enthusiasm for achieving five-star internal and external client service, with a spirit to serve.
- Demonstrate the ability to think strategically, anticipate work needs, and find solutions to overcome obstacles independently.
- Tech-savvy with the ability to learn new systems and processes quickly.
- Demonstrated ability to communicate confidently and collaborate with individuals at all levels of the organization.
- Must be well-organized and detail-oriented with excellent written and verbal communication skills and maintain a positive attitude.
- Must have excellent time management skills.
- Must have strong attention to detail.
- Ability to work independently and in a team setting.
- Friendly and welcoming attitude, with the spirit to serve.
- Ability to troubleshoot and proactively find solutions to overcome obstacles.
- Ability to multi-task and work within deadlines.
- Successfully navigate a fast-paced professional services environment and prioritize and adapt to changing workload demands.
- Self-motivated and proactive, recognizing tasks that need to be completed and willing to complete them with a positive attitude.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- Collaborative and inclusive work environment.
- Cutting-edge technology and tools.
