Receptionist

Job Summary
The Receptionist will be the first point of contact for our customers both internal and external, providing a warm welcome and proficiently managing our front desk operations. Responsibilities include greeting team members, visitors, handling incoming calls professionally, and performing general duties as required to support the seamless functioning of office activities.
Job Responsibilities

• Screens telephone calls and redirects to individuals who can quickly and efficiently respond. May give appointment callers directions to the office when needed.
• Greets visitors and ensures they are directed to their appointment in a quick and efficient manner.
• Maintains office calendar and issues reminders and monitors appointments to assure the office operates efficiently.
• May ensure office supplies are replenished when needed.
• Requests and administers ID process for consultants and the offshore team.
• Troubleshoot and provide technical assistance for sign in kiosks and iOffice (or other Walgreens authorized systems)
• Provide centralized point of contact for any team member or guest related building services questions
• Full concierge services including arrangement of reservations, transportation and 3rd party services.
• Provide concierge level services for visitors based on need. Keep staff apprised and prepared to assist with information on local restaurants, hotels and other guest information to make the visitors experience as pleasant as possible.
• Offer storage for luggage, refreshments or other amenities to guests upon arrival within 3 to 5 minutes of arrival (depending on security timing)
• Hosts will be personally notified via phone call, email or text of their guest arrival / checkin
• Continuous management of visitors, meetings and events with proactive approach to address any potential conflicts. Resolve conflicts between meetings and events proactively by tracking 2 to 4 weeks ahead (minimal) with longer term events tracked 1 year out.
• Ensure all common areas are professionally presented and kept neat and clean; monitor areas and manage janitorial staff expectations for those areas. Ensure the image and quality of the main reception area is up to WBA standards
• Monitor signage, maintain any information that is 'real time' and ensure that signage is working and in proper order for front desk areas (see additional requirements for 108 and 200)
• Provide overall lobby and entrance oversight and management; Maintain lobbies according to SLA's and manage security, furniture, technology, equipment, café services, etc.

An Equal Opportunity Employer, including disability/veterans
About Walgreens Boots Alliance
Walgreens (www.walgreens.com) is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170-year heritage of caring for communities. WBA’s purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation’s medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities nationwide.
The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits

Basic Qualifications

• High School Diploma / GED
• Experience answering phones and directing caller to appropriate parties
• Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents, access information on-line, etc).
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors.

Preferred Qualifications
High School Diploma / GED and at least 1 year experience in an office environment or the hospitality industry.