Receptionist/ Staffing Coordinator

Description

The Receptionist sets the tone for the community by being an outstanding information source and knows all points of contact for every department within the property to promptly assist visitors. Assists with general office support by performing a variety of clerical activities and related tasks. He or she answers incoming calls, directs calls to appropriate personnel, distributes mail, manages the flow of correspondence, requisition supplies, scheduling, and monitoring the work schedules for caregivers, medication aides to meet patient care needs, adjust staffing needs according to available staff and report changes to appropriate supervisor, calculating staffing needs based on adjusted daily census, and performs additional clerical duties as needed.

Primary Duties & Responsibilities:

 

• Adheres to and conveys a philosophy that supports the dignity, privacy, independence, choice, and individuality of residents

  · Answers telephones and directs the caller to the appropriate associate, transferring callers to an associate’s voice mailbox when the associate is unavailable

  · Greets visitors in a friendly, interested, and helpful manner

  · Assists in ordering, receiving, stocking and distribution of office supplies

  · Act as main point of contact for residents, family members, and guests

  · Helps with related clerical duties such as photocopying, faxing, filing, collating, and any other tasks as requested by the supervisor

  · Scheduling and monitoring schedules for caregivers and medication aides based on daily census

  · Performs other duties as assigned

Qualifications & Physical Requirements:

• Helpful attitude and friendly demeanor

  · Excellent organization and multi-tasking skills

  · Excellent interpersonal and communication skill, both verbal and written

  · Must be able to work independently on assigned tasks as well as to accept direction on given assignments

  · Professional appearance and demeanor

  · Strong computer skills, proficient in MS Word and Excel, with the ability to learn customized programs quickly

  · Able to see appropriate staffing matches i.e., personalities/needs of residence/caregiver

Education & Experience:

• High school diploma or GED required

  · At least one year of clerical experience preferred

  · Experience with seniors preferred

  · Experience performing care-giving tasks preferred

This job description is intended to describe the general nature and level of work being performed by the employee in this position. It is not intended to be an all-inclusive list of all responsibilities, duties, skill, or working conditions required of a person in this position.

I have read the above job description, understand the conditions set forth therein, and will perform these duties to the best of my ability.

 

Qualifications