Receptionist -Part-Time

POSITION PURPOSE:

The Receptionist is responsible for answering and transferring incoming phone calls and serving as the first point of contact for our club members.

ESSENTIAL JOB RESPONSIBILITIES:

• Answer incoming phone calls and direct to appropriate person or department.
• Screen incoming phone calls as appropriate and transfer as necessary.
• Serve as the first point of contact for our club members in directing them to their scheduled appointments.
• Knowledgeable of our restaurant menus.
• Take food orders to go for club members.
• Knowledgeable of calendars for all meeting rooms.
• Send daily email communication to in-house departments for daily events
• Update and distribute phone extension list as required.
• Sort and distribute incoming USPO mail to in-house mailboxes; take in-house mail for pick up by interoffice personnel
• Assist catering and F&B departments in seating/layout of special events;
• Maintain reservations log through excel and Club Essentials for all special events; communicating status to all departments;
• In charge of creation of staff name tags
• Ensure all copiers and printers are fully stocked with paper on a daily basis and replace any low or empty toner cartridges as necessary.
• Hostess members and guests for regular dining and special events;
• Create special events menus approved by catering and F&B departments
• Maintain Lost & Found for non-valuable items.

KNOWLEDGE, EXPERIENCE AND SKILLS:

• Minimum 2-3 years of Receptionist or Administrative Assistant experience in a corporate environment.
• Must have extremely polished phone etiquette skills.
• Maintain a professional appearance at all times. This person is a reflection of the club and at times the first impression someone has of the club.
• Professional interaction with employees, club members and vendors.
• Must have a strong work ethic and be reliable and dependable.
• Build positive working relationships with employees at all levels within the organization.
• Be resourceful and able to work efficiently even if given very little direction and information.
• Able to effectively multi-task and handle multiple projects.
• Exercise sound judgment when making decisions and willing to ask if unsure.
• Able to work additional hours to meet deadlines as necessary.
• Effectively work with minimal supervision.
• Strong attention to detail skills.
• Exceptional communication skills both verbal and written.
• Good problem solver/creative thinker.
• “Can-do” attitude and pro-active.
• Highly proficient in MS office applications: Outlook, Word, Excel, Power Point.

Physical Demands

• Must be able to lift up to 15 lbs. occasionally.
• Must be able to sit at a desk for up to 8 hours per day. Walking and standing are occasionally required.
• Length of time of these tasks may vary from day to day and task to task

EDUCATION, CERTIFICATIONS AND LICENSES:

• High school or equivalent education required
• Some college required.
• Associates or Bachelor’s Degree strongly preferred.