Receptionist / Fulfillment Specialist

Position Summary

The Receptionist/Fulfillment Specialist
coordinates general business activities and the needs of Workplace HCM’s clients through courteous and timely service.

The essential functions include, but are not limited to the following:

• Portraying a positive company image and engaging in professional and friendly communications with customers
• Assisting with answering phone calls timely throughout the day
• Transferring the client to the correct specialist for assistance
• Actively listening to customer needs and inquiries to determine appropriate service actions
• Managing visitors to the office and notifying the associate they are seeing
• Fulfillment Specialist Responsibilities:
  • Separating Garnishments to be sent separately
  • Reviewing all printed paperwork
  • Counting the checks and verify the information on the checks
  • Preparing the payroll package for delivery through the Courier Service or Mail
  • Operating the Check Sealer Machine and the Postage Machine
• Provide backup for other Specialists as needed
• Assisting colleagues and other employees with administrative duties
• Assisting with the maintenance of equipment and supplies
• Performing other duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High School Diploma or GED, or equivalent education and work experience is preferred
• One year prior office experience
• Excellent oral/written communication skills
• Excellent customer relationship skills
• Excellent client services and technical support skills
• Excellent organization skills
• Ability to multi-task and work independently
• Ability to work in a team environment and take direction from management and supervisors
• Ability to work with different departments
• Ability to read and interpret documents such as procedure manuals, work instructions, software manuals
• Proficient in Windows based software
• Ability to excel in a fast paced, service-oriented position

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

The employee must occasionally lift and/or move up to 50 pounds.