Full Time Employees of Confluence Health receive a wide range of benefits in addition to compensation.
- Medical, Dental & Vision Insurance
- Flexible Spending Accounts & Health Saving Accounts
- CH Wellness Program
- Paid Time Off
- Generous Retirement Plans
- Life Insurance
- Long-Term Disability
- Gym Membership Discount
- Tuition Reimbursement
- Employee Assistance Program
- Adoption Assistance
- Shift Differential
For more information on our Benefits & Perks, click here!
Position Reports To: Practice Manager
- Greets patients and visitors in a prompt, courteous manner, prepares patient information for the visit. Coordinates with providers and support staff for efficient patient flow.
- Schedules, cancels and reschedules appointments. Utilizes the waitlist for patients requesting an earlier appointment, and for filling provider openings.
- Answers telephone, and provides outstanding customer service for every encounter.
- Operates general office equipment.
- Verifies accurate billing, demographic, and insurance information at every encounter. Accurately codes new insurance using available resources.
- Obtains or initiates required waivers for non-covered services. Confirms referral has been obtained when required. Contacts referring office as needed.
- Collects co-pays and payments on accounts and provides receipts. Explains co-pay and time of service policy to patients, collects patient balance owing on account when appropriate.
- Ability to balance a cash drawer and perform elementary math functions (addition/subtraction).
- Required to maintain active Basic Life Support (CPR) certification.
- Other duties as assigned.
- Ability to communicate effectively in English, verbally and in writing.
- Typing skills at least 35 wpm.
- Basic computer skills.
Desired:
- High school diploma or equivalent (GED).
- One-year work experience in medical office setting.
- Medical terminology desirable.
Physical/Sensory Demands For This Position:
- Walking - F
- Sitting/Standing - F
- Reaching: Shoulder Height - O
- Reaching: Above shoulder height - O
- Reaching: Below shoulder height - F
- Climbing - O
- Pulling/Pushing: 25 pounds or less - O
- Pulling/Pushing: 25 pounds to 50 pounds - O
- Pulling/Pushing: Over 50 pounds - O
- Lifting: 25 pounds or less - O
- Lifting: 25 pounds to 50 pounds - O
- Lifting: Over 50 pounds - O
- Carrying: 25 pounds or less - O
- Carrying: 25 pounds to 50 pounds - O
- Carrying: Over 50 pounds - O
- Crawling/Kneeling - O
- Bending/Stooping/Crouching - O
- Twisting/Turning - O
- Repetitive Movement - F
- Work is performed in a reception area. Involves continuous contact with patients. Interaction is constant and with many interruptions.
- FLSA: Non-Exempt
- Hourly/Salary: Hourly
- Unprotected Heights - No
- Heat - No
- Cold - No
- Mechanical Hazards - No
- Hazardous Substances - Yes
- Blood Borne Pathogens Exposure Potential - Yes
- Lighting - No
- Noise - No
- Ionizing/Non-Ionizing Radiation - No
- Infectious Diseases - Yes