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SalaryHonda of North Hollywood is under new ownership and expanding! We are looking for qualified, motivated and exceptional individuals to become part of our team.
As our Receptionist, at Honda of North Hollywood you’re responsible for creating a great customer service experience for our guests and using your communication skills to build the bridge between guests and our team.
This role is a great way to kick start your career with us!
- Answer all customer calls promptly and professionally
- Determine customer's primary concern and schedule the necessary appointment or direct them to the appropriate department
- Communicate with each customer in a fashion that leaves them feeling comfortable and informed every time
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services and needs of the dealerships
- Establish and maintain great customer relationships that encourage repeat and referral business
- Work as a team player and uphold the company's standards of professionalism and integrity
- Perform efficiently with the normal amount of direction for the position; displays the professional attitude and capabilities of a self-starter.
Qualifications
- Must be bilingual Spanish/English
- Previous inbound/outbound customer service, call center, or sales experience a plus
- Proficient computer skills, ability to manage multiple systems, and ability to type 40 + wpm
- Must be energetic, enthusiastic and team oriented
- Strong customer service skills: problem solving and communication (written and verbal)
- Strong record of positive customer satisfaction
- High School Diploma or equivalent
- Must be 18 years or older and be authorized to work in the U.S
- Professional appearance and work ethic
- All potential employees must pass pre-employment testing including a background check and drug screen
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:
- Sit and/or stand interchangeably throughout the day.
- Sit and/or stand for long periods at a time.
- Use hands, fingers and arms continually, frequently and throughout the day.
- Bend, crouch, crawl, stoop and kneel continually, frequently and throughout the day.
- Pick-up, lift and carry items that may exceed 50 pounds.
- Operate and drive vehicles or equipment, as needed, in a safe manner.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What we offer:
- Guaranteed hourly wage
- Fast paced work environment
- Paid training and development
- Career growth opportunities
- Medical, dental, vision and other benefits for you and your qualified family members
- Paid time off and holidays
- 401(k) retirement program with Company Match
The statements herein are intended to describe the general nature and levels of the work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, the job description does not constitute a written or implied contract for employment. Honda of North Hollywood reserves the right to revise or change job duties and responsibilities as the need arises.
Honda of North Hollywood is an Equal Opportunity Employer and does not discriminate against otherwise qualified applicants on the basis of race, color, religion, national origin, sex, age, gender identity, sexual orientation, veteran status or on the basis of disability.
