Address
Form of workCareer opportunities at VillageMD and our operating companies
We're a physician-led, patient-centric network committed to simplifying the complexities of health care and bringing a more connected kind of care.
And now we're proud to say we're part of the VillageMD family.
VillageMD, through its operating companies, provides high-quality, accessible health care services for individuals and communities across the United States, with primary, multispecialty, and urgent care providers serving patients in traditional practice settings, in patients' homes and online appointments.
Committed to serving all patients and working with all payers, VillageMD consistently innovates value-based care, bringing integrated applications, population insights and staffing expertise to its owned and affiliated practices, ensuring high-quality care, better patient outcomes and a reduction in the total cost of care. Through Village Medical, Village Medical at Home, Summit Health, CityMD, Starling Physicians, Westmed, and other practices, VillageMD serves millions of patients throughout their lives, wherever and whenever they need care. Its dedicated workforce of more than 20,000 operates from 770 practice locations and 26 markets.
Why become a Villager?
When you work at VillageMD, or a VillageMD operating company, you are part of a compassionate community of people who work hard every day to make health care better for all. What makes us different is our village of supportive and inspiring peers who want a meaningful career with impact. The work we do is changing the lives of our patients, our communities, and each other. Together, we are creating better outcomes for all.
We're reimagining health care with a primary care-led, value-based care model. Here, you will be part of a team delivering the care we want to see in the world. It is what drives us to knock down old barriers in health care because every patient, every person and every community deserves better care. Here, you will be at the center of our mission. Your voice will be heard, and you will feel empowered to do what's best and right for our patients, communities, and each other. To learn more about VillageMD visit our corporate site VillageMD.com.
Job Description
Schedule: Mon - Friday (8:00 - 4:30 pm)
Essential Job functions:
• Provides a friendly greeting to Imaging patients on the telephone in a professional caring manner and directs them appropriately.
• PetCT/Nuclear medicine liaison
• Interventional Radiology Scheduling as needed
• Responsible for identifying, coordinating, and obtaining orders prior to scheduling Imaging exams.
• Works as a team member in the Imaging department supporting all team members in achieving a positive work environment.
• Maintains an efficient patient flow through the registration process and provides exceptional, no barrier customer service.
• Proficient knowledge and understanding of insurance.
• Collection of patient co-pays and outstanding balances.
• Responsible for scheduling of other prostate related procedures such as biopsies.
• Responsible for responding promptly to voice mails left after hours and on weekends, returning calls to patients within established time frames.
• Schedules and enters orders for diagnostic imaging exams, following all workflows.
• Understanding of Prostate Imaging Reporting & Data System (PI-RADS) reporting
• Ensure all imaging exams get read in a timely manner.
• Track and monitor all Imaging related follow up tasks as required.
• Act as a liaison between the Radiologists and the staff in communicating required changes or improvements for processes related to the Imaging department.
• Assist referring offices with scheduling appointments or any other concerns as it pertains to Imaging.
• Obtain and upload patient prior imaging exams and reports for comparison purposes.
• Confirm that all patient Imaging results go out in a timely manner to ensure compliance.
• Knowledge of Radiology critical results reporting systems and must communicate the results in a timely manner while following the proper workflow.
• Act as central liaison for any calls from referring offices requiring assistance from the Radiologists.
• Ensure the transmission of result letters to patient portal.
• Preparation and distribution of reminder letters to patients.
• Retrieve pathology results and enter results into RIS.
• Verifies insurance coverage utilizing the on-line system and updates the patient's account. Updates all patient information including demographics, insurance, HIPAA forms and financial waivers.
• Clearly explains the purpose of the imaging test and answers any questions related to it such as the need to fast, food intake, level of discomfort etc.
• Perform patient account upgrades including demographics, health insurance, referring provider and PCP.
• Documents patient interaction in Athena copying appropriate staff.
• Effectively communicates problems, concerns, or issue to the Manager appropriately and promptly.
• Participates in meetings/work groups to ensure communication and knowledge of operational activities and overall customer satisfaction
• Covers for Imaging PSRs and IR schedulers for vacation and absence
General Job functions:
• Demonstrates knowledge and compliance of safety, OSHA, and HIPPA regulations.
• Attends mandatory in-services.
• Other job duties as required.
• Demonstrates flexibility with various work schedules, covers for other staff when asked including other Imaging locations.
• In addition to the duties and responsibilities listed above, all employees are expected to support Summit Healths mission, vision, and values. Comply with policies, procedures and conduct themselves in an ethical, professional, respectful, and collaborative manner always.
Concierge Function:
• The Radiology Concierge provides the same level of service as an Imaging PSR but also provides support and education as required by the patient.
• Works closely with provider offices to help assist with the smooth transfer of patients from outside imaging facilities to Summit Health Imaging department. Provides reassurance to the patient that information transfer is occurring as well as appointment scheduling.
• Facilitates transfer of care from other imaging facilities to Summit Health, by obtaining prior films for the patient, getting consent signed and ensuring that the patient has a Summit Health physician responsible for the results of the Imaging exam.
• Provides patient education materials as requested; Coordinates the availability of patient education materials as well as being familiar with resources available in the community.
• Answers all patient questions related to the patient's Imaging and services provided by Summit Health. Clearly explains the reason for the various imaging services. Helps to coordinate the Imaging journey of the patient across the continuum of care. Helps to refer patients to appropriate departments after Imaging.
• Facilitates communication with the patient's physicians and other members of the interdisciplinary team, other Summit Health departments, and other medical resources needed by the patient outside of the Summit Health system.
Physical Job Requirements:
• Pushing and pulling, taking frequency and weight into consideration.
• Physical strength to lift heavy objects, carts, or items, taking frequency and weight into consideration.
• Physical mobility, which includes movement from place to place on the job, taking distance and speed into account.
• Physical agility, which includes ability to maneuver body while in place.
• Dexterity of hands and fingers.
• Balance is maintained during climbing, bending and/or reaching
• Endurance (e.g. continuous typing, prolonged standing/bending, walking).
Environmental Risks:
• Combative patients/visitors
• Allergens: dust, mold and/or pollen
Education, Certification, Computer and Training Requirements:
• High School Graduate/GED / Equivalent required.
• 2-4 years of experience within the medical or imaging field required.
• Ability to communicate in English, both orally and in writing required.
• Strong interpersonal and communication skills required.
• Ability to perform diverse work assignments with time limitations with a high degree of accuracy required.
• Ability to use problem solving, critical thinking and priority setting skills required.
• Advanced computer skills including email, excel, Microsoft applications and ability to comprehend and utilize Electronic Medical Record System, RIS and PACS Systems.
Total Rewards at VillageMD
Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.
Equal Opportunity Employer
Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.
Safety Disclaimer
Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.
We're a physician-led, patient-centric network committed to simplifying the complexities of health care and bringing a more connected kind of care.
And now we're proud to say we're part of the VillageMD family.
VillageMD, through its operating companies, provides high-quality, accessible health care services for individuals and communities across the United States, with primary, multispecialty, and urgent care providers serving patients in traditional practice settings, in patients' homes and online appointments.
Committed to serving all patients and working with all payers, VillageMD consistently innovates value-based care, bringing integrated applications, population insights and staffing expertise to its owned and affiliated practices, ensuring high-quality care, better patient outcomes and a reduction in the total cost of care. Through Village Medical, Village Medical at Home, Summit Health, CityMD, Starling Physicians, Westmed, and other practices, VillageMD serves millions of patients throughout their lives, wherever and whenever they need care. Its dedicated workforce of more than 20,000 operates from 770 practice locations and 26 markets.
Why become a Villager?
When you work at VillageMD, or a VillageMD operating company, you are part of a compassionate community of people who work hard every day to make health care better for all. What makes us different is our village of supportive and inspiring peers who want a meaningful career with impact. The work we do is changing the lives of our patients, our communities, and each other. Together, we are creating better outcomes for all.
We're reimagining health care with a primary care-led, value-based care model. Here, you will be part of a team delivering the care we want to see in the world. It is what drives us to knock down old barriers in health care because every patient, every person and every community deserves better care. Here, you will be at the center of our mission. Your voice will be heard, and you will feel empowered to do what's best and right for our patients, communities, and each other. To learn more about VillageMD visit our corporate site VillageMD.com.
Job Description
Schedule: Mon - Friday (8:00 - 4:30 pm)
Essential Job functions:
• Provides a friendly greeting to Imaging patients on the telephone in a professional caring manner and directs them appropriately.
• PetCT/Nuclear medicine liaison
• Interventional Radiology Scheduling as needed
• Responsible for identifying, coordinating, and obtaining orders prior to scheduling Imaging exams.
• Works as a team member in the Imaging department supporting all team members in achieving a positive work environment.
• Maintains an efficient patient flow through the registration process and provides exceptional, no barrier customer service.
• Proficient knowledge and understanding of insurance.
• Collection of patient co-pays and outstanding balances.
• Responsible for scheduling of other prostate related procedures such as biopsies.
• Responsible for responding promptly to voice mails left after hours and on weekends, returning calls to patients within established time frames.
• Schedules and enters orders for diagnostic imaging exams, following all workflows.
• Understanding of Prostate Imaging Reporting & Data System (PI-RADS) reporting
• Ensure all imaging exams get read in a timely manner.
• Track and monitor all Imaging related follow up tasks as required.
• Act as a liaison between the Radiologists and the staff in communicating required changes or improvements for processes related to the Imaging department.
• Assist referring offices with scheduling appointments or any other concerns as it pertains to Imaging.
• Obtain and upload patient prior imaging exams and reports for comparison purposes.
• Confirm that all patient Imaging results go out in a timely manner to ensure compliance.
• Knowledge of Radiology critical results reporting systems and must communicate the results in a timely manner while following the proper workflow.
• Act as central liaison for any calls from referring offices requiring assistance from the Radiologists.
• Ensure the transmission of result letters to patient portal.
• Preparation and distribution of reminder letters to patients.
• Retrieve pathology results and enter results into RIS.
• Verifies insurance coverage utilizing the on-line system and updates the patient's account. Updates all patient information including demographics, insurance, HIPAA forms and financial waivers.
• Clearly explains the purpose of the imaging test and answers any questions related to it such as the need to fast, food intake, level of discomfort etc.
• Perform patient account upgrades including demographics, health insurance, referring provider and PCP.
• Documents patient interaction in Athena copying appropriate staff.
• Effectively communicates problems, concerns, or issue to the Manager appropriately and promptly.
• Participates in meetings/work groups to ensure communication and knowledge of operational activities and overall customer satisfaction
• Covers for Imaging PSRs and IR schedulers for vacation and absence
General Job functions:
• Demonstrates knowledge and compliance of safety, OSHA, and HIPPA regulations.
• Attends mandatory in-services.
• Other job duties as required.
• Demonstrates flexibility with various work schedules, covers for other staff when asked including other Imaging locations.
• In addition to the duties and responsibilities listed above, all employees are expected to support Summit Healths mission, vision, and values. Comply with policies, procedures and conduct themselves in an ethical, professional, respectful, and collaborative manner always.
Concierge Function:
• The Radiology Concierge provides the same level of service as an Imaging PSR but also provides support and education as required by the patient.
• Works closely with provider offices to help assist with the smooth transfer of patients from outside imaging facilities to Summit Health Imaging department. Provides reassurance to the patient that information transfer is occurring as well as appointment scheduling.
• Facilitates transfer of care from other imaging facilities to Summit Health, by obtaining prior films for the patient, getting consent signed and ensuring that the patient has a Summit Health physician responsible for the results of the Imaging exam.
• Provides patient education materials as requested; Coordinates the availability of patient education materials as well as being familiar with resources available in the community.
• Answers all patient questions related to the patient's Imaging and services provided by Summit Health. Clearly explains the reason for the various imaging services. Helps to coordinate the Imaging journey of the patient across the continuum of care. Helps to refer patients to appropriate departments after Imaging.
• Facilitates communication with the patient's physicians and other members of the interdisciplinary team, other Summit Health departments, and other medical resources needed by the patient outside of the Summit Health system.
Physical Job Requirements:
• Pushing and pulling, taking frequency and weight into consideration.
• Physical strength to lift heavy objects, carts, or items, taking frequency and weight into consideration.
• Physical mobility, which includes movement from place to place on the job, taking distance and speed into account.
• Physical agility, which includes ability to maneuver body while in place.
• Dexterity of hands and fingers.
• Balance is maintained during climbing, bending and/or reaching
• Endurance (e.g. continuous typing, prolonged standing/bending, walking).
Environmental Risks:
• Combative patients/visitors
• Allergens: dust, mold and/or pollen
Education, Certification, Computer and Training Requirements:
• High School Graduate/GED / Equivalent required.
• 2-4 years of experience within the medical or imaging field required.
• Ability to communicate in English, both orally and in writing required.
• Strong interpersonal and communication skills required.
• Ability to perform diverse work assignments with time limitations with a high degree of accuracy required.
• Ability to use problem solving, critical thinking and priority setting skills required.
• Advanced computer skills including email, excel, Microsoft applications and ability to comprehend and utilize Electronic Medical Record System, RIS and PACS Systems.
Total Rewards at VillageMD
Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.
Equal Opportunity Employer
Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.
Safety Disclaimer
Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.
