Radiologist Success Manager - Hybrid - Full Time

Experity is the leading software and services company for on-demand healthcare in the U.S. We provide software solutions that remove complexities and simplify operations for 5700+ urgent care clinics across the country. We create, maintain, and support products to facilitate the complete on-demand healthcare experience: from patients finding clinics and making appointments, to checking in, to clinical documentation, and to the final bill paid by the patient. Our team is committed to changing healthcare for the better by innovating and revolutionizing on-demand healthcare for millions of patients across the country.

Experity offers the following:

• Benefits – Comprehensive coverage starts first day of employment and includes Medical, Dental/Orthodontia, and Vision.
• Ownership - All Team Members are eligible for synthetic ownership in Experity upon one year of employment with real financial rewards when the company is successful!
• Employee Assistance Program - This robust program includes counseling, legal resolution, financial education, pet adoption assistance, identity theft and fraud resolution, and so much more.
• Flexibility – Experity is committed to helping team members face the demands of juggling work, family and life-related issues by offering flexible work scheduling to manage your work-life balance.
• Paid Time Off (PTO) - Experity offers a generous PTO plan and increases with milestones to ensure our Team Members have time to recharge, relax, and spend time with loved ones.
• Career Development – Experity maintains a learning program foundation for the company that allows Team Members to explore their potential and achieve their career goals.
• Team Building – We bring our Team Members together when we can to strengthen the team, build relationships, and have fun! We even have a family company picnic and a holiday party.
• Total Compensation - Competitive pay, quarterly bonuses and a 401(k) retirement plan with an employer match to help you save for your future and ensure that you can retire with financial security.

Hybrid: Experity offers Team Members the opportunity to work remotely or in an office. While this position allows remote work, we require Team Members to live within a commutable distance from one of our locations to ensure you are available to come into the office as needed.

Job Type:Full Time - Exempt

Compensation: Budgeted $56,800 - $68,400 dependent upon experience

Responsibilities:

• Welcome each new Radiologist to discuss their personal and financial goals, to ensure maximum Radiologist efficiency, satisfaction, and success. Share this information with appropriate teams across the organization to meet both the Radiologist’s and the organization’s goals.

• Meet with the Radiologists on a regular basis and build relationships at multiple levels.

• Align Radiologist service hours with recruiting commitments and/or operational needs.

• Monitor performance changes (studies per hour, miss rate, tardiness, decrease in hours), identify source, and keep leadership advised of relevant forecasted productivity trends.

• Build an understanding of the teleradiology and urgent care business model, client workflows, and common market problems. Develop system and industry expertise with a consultative approach, focused on ensuring optimal utilization of Experity Teleradiology technology.

• Increase Radiologist satisfaction by understanding personal and financial needs and exploring extended commitment to Experity Teleradiology. Elevate Radiologist relationships from contactor to trusted business partner.

• Discuss and facilitate potential transition from Independent Contractor to Hourly or Employed Radiologist.

• Coordinate and hold accountable internal service teams as necessary to facilitate successful delivery of our services.

• Work with Finance to calculate and submit Employee Radiologist and Independent Contractor payroll each month.

• Administer Human Resource aspects for the Employee Radiologists, including PTO management, benefit assistance, and payroll support.

• Collaborate with Scheduling Coordinator to manage Radiologist schedules and fulfill operational needs.

• Handle all terminations of Radiologists, both voluntary and involuntary, as directed by leadership.

• Communicate regularly with all Radiologists on client concerns.

• Field all Radiologist questions and concerns, and work with appropriate teams for resolution.

• Other duties as assigned.

Travel:

• May require occasional travel.

Education and Experience:

• Bachelor’s degree in Business, Healthcare Administration, Physical Science, Biological Science, or other relevant field, or equivalent combination of education and experience.

• At least three years' experience in a healthcare operations manager role or five years’ progressive relevant experience with demonstrated success and leadership skills.

• Proficient working knowledge of computer software (or ability to learn quickly), such as Microsoft Office, Adobe Acrobat, and PACS systems.

• Preferred:

  • Previous Customer Service, Account Management, and PACS experience.

  • Master’s degree.

Every Team Member lives and breathes our Core Values:

• Team First
• Lift Others Up
• Share Openly
• Set and Crush Goals
• Delight the Client

Our urgent care solutions include:

• Electronic Medical Records (EMR): Software that healthcare providers use to input patient data, such as medical history, diagnoses, treatment plans, medications, and test results.
• Patient Engagement (PE): Software that shows patients the wait times at various clinics, allows patients to reserve a spot in line if there's a wait, and book the appointment.
• Practice Management (PM): Software that the clinic front desk staff uses to register the patient once they arrive for their appointment.
• Billing and Revenue Cycle Management (RCM): Software that manages coding, billing and payer contracts for clinics so they don’t have to.
• Teleradiology: Board certified radiologist providing accurate and timely reads of results from X-rays, CT scans, MRIs, and ultrasounds, for our urgent care clients.
• Consulting: Consulting services for urgent care clinics to assist with opening, expanding and enhancing client's businesses