Quality Program Specialist - Admin Licensing

A Career in Public Service Awaits You, Come Join our Admin Licensing Team!

Your Talent, Our Mission: To promote, protect, and improve the health and wellness of individuals and communities in Arizona.

Why work for ADHS? A great benefit of working for the State of Arizona is a fantastic work/life balance. State employees enjoy challenging work, popular remote work options, comprehensive health and wellness benefits, and career growth opportunities.

Under general direction of the Deputy Assistant Director, this position is responsible for work of considerable difficulty in planning, coordinating and conducting analysis of licensing processes.

You will coordinate with and support the division's quality control team to maintain and produce quality reports necessary to track progress towards various metrics, including artifacts needed for huddle boards.

You'll also document and update standard work for various division processes. As the Quality Program Specialist, you will coordinate quality assurance/process improvement activities with a focus on improving efficiency, customer service, and quality.

You will also assist leadership team in using continuous quality improvement strategies to improve efficiency of internal processes, including hiring and on-boarding new employees, and off-boarding separating employees.

This position will also support the division's administrative team with business and finance functions, managing the division's fleet of vehicles, and managing the division's facility-related requests. Will assist with high-level support staff functions as needed, and conduct other duties and special projects as assigned.

- Oversee quality/process improvement activities with a focus on improving efficiency, customer service, and quality in all division operations. Collect and analyze data to inform continuous quality improvement; prepare complex statistical and technical reports; document standard work for the division; identify, review, and prepare recommendations for organizational and operational changes relative to management processes.
- Provide high-level administrative support to division leadership, including assisting with on-boarding and off-boarding employees, participating in business and finance functions, and managing vehicle fleet and facility-related processes.
- Coordinate with the quality control team to prepare reports and other artifacts necessary to track the division's key metrics.

Knowledge of:
-Principles and Practices of Administrative supervisory and work management techniques, effective communication skills and interpersonal relations.
- Health care institution statutes, rules and/or regulations pertaining to the licensing of health care institutions.
- Knowledge of application review and licensing and survey processes.
- Adult learning principles and methods for conveying complex information in an understandable manner.
- Enforcement options, and legal requirements related to application process and taking enforcement action against a facility inspected or surveyed.
- Extensive knowledge of quality assessment processes.
-Record keeping and public file maintenance.
- Performance management (PM) and Continuous Quality Improvement (CQI) and Lean Methodologies.
Skills in:
-Interpreting complex statutes, rules, and regulations and apply those statutes, rules and regulations to real work situations.
- Excellent interpersonal skills
-Excellent written communication skills
Excellent verbal communication skills that lead to understanding of complex statutes, rules, regulations, and other requirements as related to State licensing process.
-Verbally communicating statutory, rule and regulation requirements, and other requirements related to the State licensing process.
-Data analysis and technical/statistical report writing.
-Using Performance Management (PM), Continuous Quality Improvement (CQI), and Lean Methodologies to improve efficiency, customer service, and quality.
Ability to:
- Making quality judgments
- Clearly express ideas both verbally and in writing
- Communicate publicly, both internally and externally.
- Enforce and apply State statutes, rules, regulations, and policies and procedures applicable to health care institution licensing and/or certification and linked survey processes.

Bachelor's degree in a related field with 2 years of experience in Public Health, Environmental Health or closely related field OR 5 years experience with a general understanding of public health principles including licensing regulatory, compliance and inspection procedures may be considered in lieu of a degree.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:
Affordable medical and dental insurance plans

- Parental Leave - Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program, learn more at hr.az.gov/family-leave-expansion).
Paid vacation and sick time
10 paid holidays per year
Wellness program and plans: Health Impact Program (HIP) where you can earn up to $200 annually by participating in our award-winning program of free preventative health screenings (mini-health, mammography, prostate), immunizations, lifestyle/mindfulness classes and physical activities) and Employee Assistance Program (EAP) Counseling sessions - 12 free per year per issue for each employee and each covered dependent. Available 24/7 for support, resources and information on work/life solutions, dependent/elder care, college planning, wills, legal guidance, financial resources, funeral planning and more)
Life insurance
Short/long-term disability insurance
Defined retirement plan
Award winning Infant at Work program
Credit union membership
Transit subsidy
ADHS Student Assistance Pilot Program

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will contribute to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27-week wait period for contributions to begin.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-1085. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.