Quality Operations Specialist

Description

On-site: This position requires an employee to be on-site on a full-time basis

The Role:

The Quality Operations Specialist will be responsible for the Fast Response process at Grand Rapids, including running the daily plant Fast Response meeting, maintaining a log of customer complaints, working with Protect the Customer (PTC) teams to ensure required fast response timing is met, and reviewing all fast response required documentation for completeness and effectiveness.

What You'll Do:

• Responsible for the Fast Response process at Grand Rapids, including running the daily plant Fast Response meeting, maintaining a log of customer complaints, working with Protect the Customer (PTC) teams to ensure required fast response timing is met, and reviewing all fast response required documentation for completeness and effectiveness.
• Responsible for the bypass process at Grand Rapids
• Understanding the requirements for bypass and working with the manufacturing teams to ensure the bypass process is properly followed
• Leading the fast response and bypass process other responsibilities will include, monitoring customer scorecards, calculating and reporting out monthly plant quality metrics, processing and monitoring all temporary change requests (TDR), processing all change management changes to the plant floor including preparation, training and tracking of the change
• Tracking all quality team required training including safety talks and will be a BIQ element owner
• Champion bi-weekly scrap cross functional team, driving month over month scrap reduction projects
• Must work well with various disciplines, engineering, floor and shop personnel and outside auditors and support plant in achieving Safety, People, Quality, Responsiveness Cost and Environment goals
• Complies with the terms of local and national labor agreements
• Coordinates with all necessary departments to insure adherence to product and process requirements
• Build and strengthen relationships between Quality, Engineering, and Manufacturing
• Develop and ensure compliance to GMS requirements including standard work, work place organization, layered audits, business planning, etc.
• Ensure robust use of Change Management
• Ensure all customer issues are identified, resolved, and demonstrated for closure
• Function as the subject matter expert for fast response and bypass processes
• Participate in site GMS/IATF audits to ensure robust process implementation and adherence as required
• Participate in site basket weave process to ensure GMS is foundational and culturally sound.

Additional Description

Your Skills & Abilities (Required Qualifications):

• High School Diploma with 3+ years of relevant manufacturing experience
• Quality Systems knowledge
• Knowledge in SharePoint, MS Word, Excel and PowerPoint – Intermediate level
• Experience in manufacturing and clear understanding of GM core business and processes that support the core business
• Robust understanding of GMS/BIQ and experience working in a GMS/BIQ Environment
• Current / previous experience in a manufacturing environment
• Experience in quality and/or quality systems
• Demonstrated proficiency with the five key elements of GM’s Leadership Framework – character, personal capability, focused on results, interpersonal skills and leading change
• Able to communicate effectively with GM management and external stakeholders.

What Can Give You a Competitive Edge (Preferred Qualifications):

• Bachelor’s Degree

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

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Diversity Information

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.  We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire

Equal Employment Opportunity Statement (U.S.)

General Motors is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  

Accommodations (U.S. and Canada)

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