Quality Improvement Specialist (Tenaya)

The Quality Improvement Specialist is responsible for providing support to the organizations Quality Improvement plan through the implementation of targeted Quality Improvement projects and performance improvement activities.

Schedule is Monday – Friday, working from 8:00am – 5:00pm.

Compensation:

$19.76 - $20.75 an hour

Essential Duties and Responsibilities    

• Demonstrates problem solving skills and effective communication, both verbally and in writing.
• Works with health plans through the QI Project Manager (Panel Management) as required/needed to review and address gaps in incentive goals.
• Coordinates implementation of activities for incentive deliverables including calling patients, sending letters, scheduling appointments, etc.
• Works collaboratively with other Quality Improvement staff including QI Project Managers and QI Coaches as well as operational management to implement projects that enhance patient care.
• Works collaboratively with other QI staff and operational management to promote Quality and safety projects.
• Collaborates with local site staff to provide needed training and competency assessments for specific to quality and safety activities.
• Supports the Quality Improvement department in the auditing of workflows as it relates to the documentation of quality indicators.
• Collaborates and supports QI coach teams with trends, care gap reports, and other data in relation to quality metrics.
• Generates accurate and timely QI data.
• Enters data timely and accurately, into established databases, spreadsheets and other electronic medium as needed.
• Completes regular analysis of QI data and relays findings to QI Project Manager.
• Submits and presents reports to QI team about the progress in metrics across the Quality Improvement plan and health plan incentive programs.
• Participates as a preceptor or trainer during general staff training presentations for Quality Improvement activities as directed by QI Project Manager.
• Proactively assumes responsibility for continuous improvement activities.
• Willingness to explore and implement innovative quality programs/projects.
• Data entry, gathering, and analysis for QI grants, projects, and programs.
• Demonstrates understanding of the mission, vision and goals of the health center.
• Other duties and projects as assigned.

Physical Demands          

• Lift up to 30 pounds occasionally and push up to 100 pounds (on wheels) on rare occasions.
• Must be able to hear staff on the phone and those who are served in-person, and speak clearly in order to communicate information to clients and staff.
• Must have vision with or without lenses that is adequate to read memos, a computer screen, personnel forms and clinical and administrative documents.
• Must have high manual dexterity.
• Must be able to reach above the shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouching, reaching, kneeling, twisting/turning, fingering and feeling.

Work Environment        

The noise level in the work environment is usually quiet to moderate.

Minimum Qualifications:

• Proficient with MS Office – word, excel and power point.
• Knowledge of Electronic Health Records (EHR), immunization registry, Quality Improvement concepts and performance measurements.
• Follow guidelines from QI Manager and accurately executes the steps for process improvement.
• Relate in a professional manner and handle confidential information.
• Successfully navigate paper based and electronic health records.
• Connect and build strong professional rapport.
• Highly proficient in medical terminology.
• Excellent communication, written and verbal, and strong comprehension skills.
• Valid drivers’ license, vehicle insurance and acceptable driving record.
• Ability to meet deadlines, prioritize tasks and interact effectively with various levels of staff and departments.
• Ability to collect, correlate and analyze data.
• English fluency required.

Education/Experience Required:

• High school diploma or equivalent.
• Associates Degree or Medical Assisting Certificate from an accredited program.
• Two (2) years’ experience in health care required, in the area of Quality Improvement, preferred.