Quality Improvement Specialist (ASO3) - Fire

The Quality Improvement Specialist (ASO3) is a Civil-Service position with the Nashville Fire Department. This position is responsible for processes a variety of transactions, medical record requests and other various Nashville Fire Department (NFD) procedures and processes. Performs related duties as required.

• Processes and receives transactions and invoices.
• Responds to medical record requests from outside parties.
• Reconciles general financial ledger accounts.
• Works concurrently on a variety of projects.
• Makes occasional court appearances or depositions for medical records requests.
• Organizes and manages files for EMS instructors and EMS courses.
• Interacts with patients and family members in a customer service role.
• Maintains confidentially of sensitive information.
• Cooperates with attorneys, law enforcement, and medical professionals when processing medical records requests.
• Maintains inventory and orders products for the American Heart Association training site.

Any combination of education and experience that would prepare the incumbent to perform duties of the position at the appropriate level. Employees would typically have a Bachelor's Degree plus one (1) year of professional experience in an administrative or technical field.
License Requirement:
Valid Driver License
Candidates with accreditations earned in a foreign institute are encouraged to apply.
Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

• Experience with medical records and familiarity with medical terminology
• Knowledge of HIPAA
• Experience working with Microsoft Office products
• Experience working in a legal environment or law office
• Experience with in-person and phone customer service
• Knowledge of governmental purchasing practices

We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.
Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.
Requests for ADA accommodation for the recruitment process should be directed to Human Resources at 615-862-6640. Employment Type: Full-Time Civil Service