Address
Form of workSalary: $74,191.00 - $112,666.00 Annually
Location : Dauphin County, PA
Job Type: Civil Service Permanent Full-Time
Job Number: CS-2023-70642-34635
Department: Department of Health
Division: HL Op Exclnc Off
Opening Date: 01/19/2024
Closing Date: 2/2/2024 11:59 PM Eastern
Job Code: 34635
Position Number: 50671855
Union: Non Union
Bargaining Unit: A3
Pay Group: ST09
Bureau / Division Code: 00072301
Bureau / Division: Operational Excellence Office
Worksite Address: 625 Forster Street
City: Harrisburg, Pennsylvania
Zip Code: 17120
Contact Name: Sara Gales
Contact Email: sgales@pa.gov
THE POSITION
Are you a curious and creative problem solver, skilled facilitator, and a servant leader? Can you improve processes and support people? Do you have Lean Six Sigma or Project Management expertise you would like to put to good use? The Pennsylvania Department of Health (DOH) is searching for a Quality Improvement Manager to assist with the development, implementation, and improvement of a department-wide Quality Improvement (QI) and Performance Management (PM) program. This position leads a team of QI Specialists and engages in QI projects. If you have experience with supervision, Lean/Quality Improvement, group facilitation, data-informed decisions, and project management and you want to use your skills to support Public Health, we invite you to apply today and discover what a Commonwealth career has to offer you!
DESCRIPTION OF WORK
As the QI Manager, you play a critical role in the OpEx team and the department overall. Both QI and PM have interconnected responsibilities, but also have distinct roles. QI involves developing, implementing, and evaluating Quality Improvement initiatives. This includes utilizing proven methods and tools such as process maps, fishbone diagrams, root cause analysis, and prioritization matrices used to facilitate structured problem-solving and teaching others to do the same. PM involves gathering, monitoring, and reporting program performance data. This includes creating short- and long-term plans, setting targets, delegating, and tracking tasks, reporting progress, and achieving desired outcomes. Facilitation includes asking good questions, encouraging participation, and coming to consensus. You blend the technical skills of process improvement with the art of facilitation. As a team lead, you will also foster a team environment, direct work, and ensure consistency.
Interested in learning more? Additional details regarding the duties of this position can be found in the position description.
Work Schedule and Additional Information:
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
Other Requirements:
How to Apply:
Veterans:
Telecommunications Relay Service (TRS):
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
You may only apply/test once for this posting. Your results will be provided via email.
Learn more about our Total Rewards by watching this short !
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, six weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit and click on the benefits box.
*Eligibility rules apply.
01
Have you been employed by the Commonwealth of Pennsylvania as a Public Health Program Administrator for one or more years full-time?
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03
Do you possess one or more years of full-time administrative, supervisory, or consultative experience in the development or evaluation of grants, contracts or programs for the provision of social, employment, environmental health or health related services?
04
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05
Do you possess three or more years of full-time professional Public Health, health, allied health sciences, drug and alcohol or related experience, which includes one year of administrative, supervisory or consultative experience?
06
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
07
How many years of full-time professional experience in the development or evaluation of grants, contracts or programs for the provision of social, employment, environmental health, or health related services do you possess?
08
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
09
Have you completed an associate's degree in allied health sciences or nursing?
If you are claiming degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add transcript(s) to the application after it has been submitted. If you answer "yes" to this question based on education acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visit and click on Other Information.
10
Have you completed a master's degree in Public Health, health services administration, health care administration, health education, Public Health administration, public administration, nursing, epidemiology, social work, nutrition, ho...
Location : Dauphin County, PA
Job Type: Civil Service Permanent Full-Time
Job Number: CS-2023-70642-34635
Department: Department of Health
Division: HL Op Exclnc Off
Opening Date: 01/19/2024
Closing Date: 2/2/2024 11:59 PM Eastern
Job Code: 34635
Position Number: 50671855
Union: Non Union
Bargaining Unit: A3
Pay Group: ST09
Bureau / Division Code: 00072301
Bureau / Division: Operational Excellence Office
Worksite Address: 625 Forster Street
City: Harrisburg, Pennsylvania
Zip Code: 17120
Contact Name: Sara Gales
Contact Email: sgales@pa.gov
THE POSITION
Are you a curious and creative problem solver, skilled facilitator, and a servant leader? Can you improve processes and support people? Do you have Lean Six Sigma or Project Management expertise you would like to put to good use? The Pennsylvania Department of Health (DOH) is searching for a Quality Improvement Manager to assist with the development, implementation, and improvement of a department-wide Quality Improvement (QI) and Performance Management (PM) program. This position leads a team of QI Specialists and engages in QI projects. If you have experience with supervision, Lean/Quality Improvement, group facilitation, data-informed decisions, and project management and you want to use your skills to support Public Health, we invite you to apply today and discover what a Commonwealth career has to offer you!
DESCRIPTION OF WORK
As the QI Manager, you play a critical role in the OpEx team and the department overall. Both QI and PM have interconnected responsibilities, but also have distinct roles. QI involves developing, implementing, and evaluating Quality Improvement initiatives. This includes utilizing proven methods and tools such as process maps, fishbone diagrams, root cause analysis, and prioritization matrices used to facilitate structured problem-solving and teaching others to do the same. PM involves gathering, monitoring, and reporting program performance data. This includes creating short- and long-term plans, setting targets, delegating, and tracking tasks, reporting progress, and achieving desired outcomes. Facilitation includes asking good questions, encouraging participation, and coming to consensus. You blend the technical skills of process improvement with the art of facilitation. As a team lead, you will also foster a team environment, direct work, and ensure consistency.
Interested in learning more? Additional details regarding the duties of this position can be found in the position description.
Work Schedule and Additional Information:
- Full-time employment, 37.5-hour work week
- Work hours are 8:00 AM to 4:30 PM, Monday to Friday, with 60-minute lunch.
- Telework: You may have the opportunity to work from home (telework) full-time, reporting to the office one (1) day per month. In order to telework, you must have a securely configured high-speed internet connection. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
- One year as a Public Health Program Administrator; or
- Seven years of professional experience in development or evaluation of grants, contracts or programs for the provision of social, employment , environmental health or health related services, which includes one year of administrative, supervisory or consultative experience; or
- An associate's degree in allied health sciences or nursing and five years of professional experience in the development or evaluation of grants, contracts or programs for the provision of social, employment, environmental health, or health related services, which includes one year of administrative, supervisory or consultative experience; or
- A bachelor's degree and three years of professional Public Health, health, allied health sciences, drug and alcohol or related experience, which includes one year of administrative, supervisory or consultative experience; or
- A bachelor's degree and three years of professional experience in the development or evaluation of grants, contracts or programs for the provision of social, employment, environmental health, or health related services, which includes one year of administrative, supervisory or consultative experience; or
- A master's degree in Public Health, health services administration, health care administration, health education, Public Health administration, public administration, nursing, epidemiology, social work, nutrition, hospital administration, physical therapy, occupational therapy, business administration, or education and two years of professional experience in the development or evaluation of grants, contracts or programs for the provision of social, employment, environmental health or health related services, which includes one year of administrative, supervisory or consultative experience.
Other Requirements:
- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
- You must be able to perform essential job functions.
How to Apply:
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
- Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
- Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
- Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
- Your score is valid for this specific posting only.
- You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
Learn more about our Total Rewards by watching this short !
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, six weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit and click on the benefits box.
*Eligibility rules apply.
01
Have you been employed by the Commonwealth of Pennsylvania as a Public Health Program Administrator for one or more years full-time?
- Yes
- No
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03
Do you possess one or more years of full-time administrative, supervisory, or consultative experience in the development or evaluation of grants, contracts or programs for the provision of social, employment, environmental health or health related services?
- Yes
- No
04
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05
Do you possess three or more years of full-time professional Public Health, health, allied health sciences, drug and alcohol or related experience, which includes one year of administrative, supervisory or consultative experience?
- Yes
- No
06
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
07
How many years of full-time professional experience in the development or evaluation of grants, contracts or programs for the provision of social, employment, environmental health, or health related services do you possess?
- 7 years or more
- 5 but less than 7 years
- 3 but less than 5 years
- 2 but less than 3 years
- None
08
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
09
Have you completed an associate's degree in allied health sciences or nursing?
If you are claiming degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add transcript(s) to the application after it has been submitted. If you answer "yes" to this question based on education acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visit and click on Other Information.
- Yes
- No
10
Have you completed a master's degree in Public Health, health services administration, health care administration, health education, Public Health administration, public administration, nursing, epidemiology, social work, nutrition, ho...
