Tesla’s Factory Field Quality team serves as a critical bridge between Quality Engineering/factory teams, the “field” (sales, service, delivery locations), and partner engineering teams across the business. Accurate data is the key to solving the right customer concerns as quickly as possible, and the Data Analyst / Technician plays a vital role in delivering that accuracy.
The successful candidate must have the ability to meet tight deadlines, have strong interpersonal and communication skills, be detail oriented, and have the ability to work independently. He/she must establish and maintain a professional working relationship with field personnel, quality engineers, and partner engineering teams. This role provides high achievers the opportunity for future skills growth in analytics and engineering at Tesla.
This role will serve two critical objectives. Analyze and summarize field data to prioritize top customer concerns for problem-solving teams to resolve. Performing on-site engineering studies to provide critical hands-on learnings from local repair centers to central engineering teams.