Quality Control Manager

Overview:
As a Quality Control Manager, you will be responsible for leading and overseeing Quality Control operations within an organization to ensure that products and services meet established quality standards and customer expectations. Your role involves developing and implementing Quality Control processes, conducting inspections and audits, and driving continuous improvement initiatives to enhance product quality and customer satisfaction. By leveraging your leadership skills and quality management expertise, you will play a critical role in maintaining high levels of quality and compliance across the organization.

Key Responsibilities:

• Quality Control Processes: Develop, implement, and maintain comprehensive Quality Control processes and procedures to ensure consistency and compliance with quality standards and regulatory requirements. Define Quality Control checkpoints, inspection criteria, and acceptance criteria for products and services.
• Inspections and Audits: Plan and conduct inspections, audits, and Quality Control checks at various stages of production or service delivery. Verify conformance to specifications, standards, and customer requirements, and identify deviations or non-conformities for corrective action.
• Supplier Quality Management: Establish supplier quality management processes to evaluate and monitor the performance of suppliers and subcontractors. Conduct supplier audits, assessments, and performance reviews to ensure adherence to quality requirements and contractual obligations.
• Root Cause Analysis: Investigate quality issues, defects, or non-conformities to determine root causes and contributing factors. Use problem-solving techniques such as root cause analysis, 5 Whys, or fishbone diagrams to identify corrective and preventive actions to address underlying issues.
• Corrective and Preventive Actions (CAPA): Develop and implement corrective and preventive actions (CAPA) to address quality issues, prevent recurrence, and improve processes. Track and monitor CAPA activities to ensure timely implementation and effectiveness.
• Training and Education: Provide training and education to employees on Quality Control principles, procedures, and tools. Promote a culture of quality awareness and continuous improvement by fostering a commitment to excellence and accountability.
• Quality Metrics and Reporting: Establish key performance indicators (KPIs) and quality metrics to measure performance, track trends, and drive improvement. Prepare reports, dashboards, and analysis to communicate quality performance to management and stakeholders.
• Continuous Improvement: Drive continuous improvement initiatives to enhance product quality, process efficiency, and customer satisfaction. Facilitate cross-functional teams and quality improvement projects to identify opportunities for optimization and innovation.

Qualifications:

• Bachelor's degree in engineering, quality management, or a related field; professional certification (e.g., Certified Quality Manager, Six Sigma Black Belt) preferred.
• Proven experience in Quality Control, quality assurance, or quality management roles, preferably in manufacturing, healthcare, or other regulated industries.
• Thorough understanding of quality management principles, methodologies, and tools, such as ISO 9001, Six Sigma, Lean Manufacturing, and Total Quality Management (TQM).
• Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and implement effective corrective and preventive actions.
• Excellent communication and interpersonal skills, with the ability to effectively communicate quality concepts and requirements to diverse stakeholders at all levels of the organization.
• Leadership skills with the ability to inspire and motivate teams, foster collaboration, and drive cultural change toward a quality-centric mindset.
• Knowledge of regulatory requirements, standards, and compliance frameworks relevant to the organization's industry and markets.
• Proficiency in quality management software, data analysis tools, and computerized quality management systems (QMS).
• Commitment to ethical conduct, integrity, and professionalism in all aspects of Quality Control management.

Job Type: Full-time

Work Location: In person