Quality Auditor

We are seeking a detail-oriented and experienced Quality Assurance Auditor to join our team. As a Quality Assurance Auditor, you will play a crucial role in ensuring that our services meet the highest standards of quality and safety. If you have a strong background in quality assurance and/or customer service and are passionate about maintaining excellence, we encourage you to apply.

JOB DESCRIPTION

Essential Duties

• Responsible for ensuring improvements in safety, security, quality, productivity, client relationships, and customer service are correctly implemented.
• Meets work standards by following production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvements.
• Ensures compliance with regulations and controls by examining and analyzing records, reports, operating practices, and documentation.
• May be required to help train employees in safety, security, quality, and job specific (as required by station) policies and procedures in all Lines of Service.
• Prepares for audit by researching materials, formulating a plan of action, and communicating to stakeholders.
• Conduct daily on-site, Quality Assurance inspections in compliance with contractual specifications and customer’s expectation.
• Communicates audit progress and findings by preparing reports; providing information in meetings.
• Supports external auditors by coordinating information requirements.
• Provides management reports by collecting, analyzing, and summarizing management information.
• Establish and maintain effective communication and working relationships with co-workers, dispatchers, supervisors, managers, clients, etc.
• Helps instill a culture of safety, security, and quality and deliver measurable results
• Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities.
• Perform other duties as assigned.

MINIMUM REQUIREMENTS *

• High School Diploma or GED
• Valid state issued driver’s license
• Some college course work or equivalent experience preferred
• 2 years customer service experience
• Aviation experience preferred
• Must be 18 years of age or older
• Must submit to and pass a drug screen
• Must meet all the requirements to receive required airport security badge and customs’ seal, including a successful completion of a background check and 10-year work history.

ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation)

If you are a dedicated professional with a passion for maintaining high-quality standards, we would love to hear from you. Apply today to join our team as a Quality Assurance Auditor.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Overtime
• Weekends as needed

Ability to Relocate:

• Phoenix, AZ 85034: Relocate before starting work (Required)

Work Location: In person