Quality Assurance/Community Program Manager

Salary: $5,584.00 - $7,445.00 Monthly
Location : Thurston County, WA
Job Type: Regular Full-Time Employee
Remote Employment: Flexible/Hybrid
Job Number: 40R01010
Department: Public Health & Social Services
Opening Date: 12/14/2023
Closing Date: 1/28/2024 11:59 PM Pacific
FLSA: Exempt
Bargaining Unit: N/A
Summary of Duties
**This employment opportunity has been reopened. If you previously applied for this position posted October 9, 2023 - October 29, 2023, your application is being considered and there is no need to reapply**
The closing date for this employment opportunity has changed, and will now close on January 28th, 2024.
Are you interested in leading quality improvement services for underserved populations such as veterans and those with developmental disabilities?
Thurston County Public Health and Social Services is seeking a highly compassionate Quality Assurance/Community Program Managerto join our team. If you are an excellent communicator, enjoy advocating for people, and are someone who works efficiently in a fast-paced environment, this is a great opportunity for you.
In this role, you are responsible for planning, development, and oversight of grant-funded Developmental Disabilities programs in Thurston and Mason counties and the Thurston County Veterans Assistance program.
Some of the essential job functions include, but are not limited to the following:

• Perform regular quality assurance reviews of and provide technical assistance to contracted providers of the Supported Employment, Community Inclusion, and High School Transition programs.
• Supervise and oversee the Veterans Assistance program activities and expenditures.
• Complete annual or biannual on-site reviews of contracted service providers to ensure compliance with contractual requirements.
• Review, process, and ensure accuracy of monthly Developmental Disabilities program billing and requests for Veterans Assistance funds.
• Assist with the creation of reports for community and contracted stakeholders.
• Compile, summarize, and extrapolate data from various sources to evaluate program and provider performance.
• Assist with the development of Requests for Proposals.
• Develop, update, and amend contracts with various community agencies.

The ideal candidate will have the following knowledge, skills, and abilities:

• Knowledge of supported employment and community inclusion activities for people with intellectual and developmental disabilities.
• Knowledge of quality assurance techniques and the development of quality assurance processes.
• Ability to establish and maintain effective working relationships with community stakeholders, colleagues, elected officials, and boards of commission.
• Ability to communicate, negotiate, and foster inclusive and equitable relationships with diverse populations.
• Numerical and fiscal oversight aptitude.
• Data analysis skills.
• Strong and collaborative problem-solving skills.
• Proficiency with Microsoft Word, Excel, Access for the purpose of retrieving, analyzing, tracking, and presenting information.

What we offer our employees:

• Work-Life Balance: We are committed to ensuring that our staff experience the reward of public service, while also sustaining a routine that suits each individual's lifestyle.
• Plan for Your Future: As a member of our team, you enjoy great employee benefits, including a retirement plan, pre-tax savings accounts, as well as comprehensive health care and dental/vision care for you and your family. Please visit our 2023 Thurston County Employee Benefit Planswebsite for more information.
• Paid Leave: Full-time regular employees earn a minimum of 12 paid vacation days per year in addition to 11 paid holidays
• Robust Training Program: Employees are encouraged to attend County-paid training to help them further their career, learn new skill sets, and stay on top of emerging trends in our industry. We also encourage staff to participate in professional organizations and attend conferences.
• Flexible Work Schedules: Options some employees may take advantage of include alternative or compressed schedules and/or remote working.
• See under Benefitslater in this job description for detailed information about the many other benefits the County offers.

Why you'll love it here:Thurston County is located between Seattle and Portland in Western Washington's South Puget Sound Region. Perched between the mountains and the ocean, the area boasts the perfect blend of year-round outdoor activities including boating, hiking, skiing, and more. The region is also home to the state capital city of Olympia, known for its many restaurants, microbreweries, coffee shops, farmers markets, kids' activities, history, and art events. Discover more about life in Thurston County at Experienceolympia.com
Qualifications

• Bachelor's degree in Business, Public Administration, Sociology, or a field specifically related to a specific community-based program of the County.
• Three (3) years of experience related to the planning, administration, and delivery of community-based services, including one (1) year of working with volunteer boards and committees and various agencies.
• Ability to utilize a personal computer and related software packages to perform word processing, analysis, information retrieval and tracking.
• Ability to communicate with co-workers as well as the general public.
• Ability to identify funding sources and grants writing experience.
• Ability to oversee fiscal records and develop fiscal controls.

Desired Skills
Respect and Organizational Culture:

• Create an environment where employees and partners can safely express needs or concerns and where employees can make and correct mistakes
• Effectively interact with sensitivity while working with persons from diverse cultural, socioeconomic, educational, racial, ethnic, and professional backgrounds, and persons of all ages, gender identities, sexual orientations, and lifestyles
• Thrive in a fast-paced, robust organization maintaining a positive work environment

Communication:

• Serve the public in a timely, complete, accurate, and professional manner while ensuring that written and verbal communication is clearly understood by others
• Maintain cultural competency to support diverse perspectives in developing, implementing, and evaluating policies, programs, and services that affect the health of the community
• Strong oral communication for networking and interpersonal relationships
• Excellent written communication including the ability to craft correspondence, reports, and articles or web postings with minimal grammatical and syntax errors

Leadership:

• Supervise, motivate, and develop employees and team to become more productive and effective in achieving desired goals and career growth while encouraging employee critical reflection; able to give direction without conflict
• Show fairness and impartiality in interactions; is interested in employee welfare, elicits staff input where feasible; respond to staff suggestions and complaints in a sincere, sensitive, and timely manner

Goal Setting and Accomplishment:

• Use strategic thinking and planning for goal setting and evaluation
• Effectively plan, organize, and manage competing priorities and challenges under pressure
• Create a sense of mission by articulating and modeling confidentiality, professional values, and ethics with honesty and integrity
• Operate with a high degree of flexibility, initiative, attention to detail, and commitment
• Delegate and use persuasion and negotiating skills for shared responsibility and acceptance of change

Other Position Related Information
Questions about this recruitment?
The contact person for this recruitment is: Vickie Larkin: vickie.larkin@co.thurston.wa.us or (360) 867-2505
This position is:

• NOT represented by a union
• NOT Eligible for overtime under the Fair Labor Standards Act (FLSA)
• Eligible for benefits
• Funded by Developmental Disabilities Administration County Services contract
• Contingent on the ability to pass a criminal background check

Items required for consideration:

• Application
• Resume
• Cover letter
• Possess a current Washington State driver license or have an appropriate accommodation
• Supplemental Questions (Questions 1-2)
• Applicant Disclosure Form (Pursuant to RCW Section 43.43.830) (Questions 3-8)

PLEASE NOTE: The candidate selected for this position is requiredto show proof of the following immunizations by their agreed upon start date:

• Baseline tuberculosis screening is required of all new employees (cannot be more than three months old).
• Proof of immunizations of measles/mumps/rubella (MMR)
• Proof of tetanus, diphtheria, and pertussis (Tdap/TD)

Thurston County provides a comprehensive benefits package to all regular employees. The following is a brief summary of available benefits offered to county employees. Benefits are subject to change and may differ according to collective bargaining agreements. Plan documents and eligibility requirements are provided upon hire. This information is subject to change at anytime.
Health Care Benefits:
Thurston County provides medical, dental, vision and life insurance coverage for all regular full-time employees enrolled in the County's standard plans. For regular part-time employees, who work less than 75% of an FTE, the county pays a pro-rated portion of the cost for medical, dental, vision and life insurance.
Medical
Thurston County provides medical benefits through the Washington State's Public Employees Benefits Board (PEBB). Plan availability is based on county of residence. Each year the County determines the standard and non-standard plans. For standard plans, the County pays the full employee premium.
Dental
Dental plans are provided through the Washington Counties Insurance Fund (WCIF). Employees have the opportunity to choose between two plans, Delta Dental, a preferred provider plan or Willamette Dental, an HMO plan.
Vision
Thurston County employees have Vision Service Plan coverage through the Washington Counties Insurance Fund (WCIF). Employees also have additional vision coverage through their medical plan.
Life Insurance
The County provides each regular, full-time employee with a basic, term life plan of $36,000 life insurance and $36,000 accidental death and dismemberment (AD&D) coverage. Additional voluntary, supplemental life insurance and AD&D insurance is available as a payroll deduction.
Dependent Coverage
Eligible dependents may be added to all coverage listed above. Depending upon the bargaining unit, the County pays up to a specific maximum amount toward dependent coverage with the employee paying any amount above the County maximum contribution.
Pension Plans:
Retirement
Eligible Thurston County employees participate in the Washington State Department of Retirement Systems' pension plans (PERS, PSERS, or LEOFF). With the exception of PERS plan 3, all of these plans are "defined benefit" plans with retirement benefits based on your average compensation and earned service credits. PERS Plan 3 is a hybrid plan incorporating both "defined benefit" and "defined contribution" elements. These plans are funded by both employer and employee contributions.
Deferred Compensation
The County offers three voluntary deferred compensation plans for employees who would like to set aside additional deferred tax dollars into a retirement savings plan. Deferred compensation plans are 457 plans as defined by IRS regulations.
Holiday and Leave Programs:
Paid Leave
Thurston County offers two leave plans, Alternative leave and Traditional leave. In the Alternative Leave program, leave is accrued per pay period and may be used for vacation and/or sick leave purposes. Employees in the Traditional Leave program accrue both sick leave and annual leave each pay period.
Thurston County Observed Holidays
Eleven paid are observed by Thurston County. Depending on union contract, regular employees receive one floating holiday and one Community Service Day each calendar year, or two floating holidays each calendar year.
Other County Paid Benefits:
Long Term Disability (LTD)
The county's long term disability plan provides a monthly benefit of 60% of your monthly base salary up to $6,000 per month after a waiting period of 90 days of disability.
Employee Assistance Program (EAP)
Employees and immediate family members are eligible to receive confidential, professional counseling assessment and referral services through First Choice Health. The employee assistance program can assist and respond to all kinds of requests for counseling assessment and life concerns, such as, relationship concerns, family problems, alcohol and drug abuse problems, financial crisis, identification theft, general stress, caregiver burnout, depression, etc. Services are available 24-hours per day, 7-days per week.
Additional Voluntary Benefits:
Flexible Spending Account (FSA)
Employees can take advantage of Section 125 flexible spending accounts for out-of-pocket health care and daycare expenses. Section 125 FSAs allow you to pay for allowable health-related and/or dependent care expenses with pre-tax dollars.
Short Term Disability
The County's short term disability plan is meant to assist with temporary periods of disability, as well as bridge the 90 day waiting period before the County's Long Term Disab...