Quality Assurance Representative

This is a remote position.

QA Synergy is currently seeking to 10 agents for Quality Assurance Specialist.

As a Quality Assurance agent, you will make calls to various companies as a mystery shopper to assess the performance of the customer service department.

You provide feedback via a detailed form that we present to our clients to allow them to make any necessary improvements. Your opinion matters!

It's that simple! We provide the client; you make the call!

You will set your own schedule, so you are able to work anytime that fits YOUR schedule.

Responsibilities:

• Successfully complete a test call

• Call all companies provided via assigned lists

• Evaluate the level of customer service provided by answering representatives

• Document detailed information of overall experience

• Complete review submission form prior to the required deadline

• Ensure that form is free of errors and misinformation

($2 per call for 7 calls or less) or ($20 per completed list with 8 calls or more)

Requirements

• Must be able to adhere to a deadline

• Ability to work with minimal supervision

• Must be self-directed and self-motivated

• Strong listening skills

• Accuracy

• Efficiency

• Excellent written and verbal communication skills

Technical Requirements

Active Phone line (landline, mobile, or both)

Mobile Device capable of downloading applications

Valid email address