Quality Assurance Representative

About the Company

Pan-Am Dental is a full-service dental lab specializing in Crown & Bridge, Flexible & Traditional Partials, Implants, Full Denture and Orthodontic Appliances. We are located in the heart of Downtown Savannah, minutes from amazing parks, shopping, dining, entertainment and beautiful beaches. Pan-Am Dental is a highly sought-after employer, offering abundant chances for career advancement and fostering a warm and supportive atmosphere where teammates genuinely look out for each other.

We offer competitive wages, time off & benefits. We can’t wait to meet you.

Position Description

A Quality Assurance Representative is a member of the Quality Assurance Team and is responsible for ensuring that all products and services meet the highest standards of quality and accuracy. They are to act as the liaison between dental technicians and dental offices to ensure products are fabricated correctly and in a timely manner. Furthermore, they are to take ownership of cases that require additional information and attention.

The Quality Assurance Representative is responsible for:

1.Case Questions
2.Correspondence to and from the lab regarding outsourced cases
3.Quality Control
4.Customer communication regarding technical issues

Our ideal candidate has exceptional attention to detail and excellent communication skills. Candidate must also be proficient in relevant computer applications, have knowledge of the dental prosthetic industry, and have outstanding organizational skills.

General Duties & Responsibilities

• Ensuring that all products are evaluated thoroughly and are correct per the Rx specification.
• Ensures that the product itself meets production standards and specifications.
• Performs inspections of products manufactured by dental technicians.
• Serves as a liaison between dental technicians and dental offices.
• Performs quality control inspections according to quality standard procedures.
• Communicates with colleagues, dental technicians, and managers in a prompt articulate manner.
• Produces constructive feedback for dental offices regarding technique.
• Seeks advice and input from technicians and managers as needed.
• Promptly evaluate, investigate, and respond to all case questions.
• Ensures quality, timely, detailed, and professional communication between lab and customer at all times.
• Takes ownership in the success of the Quality Assurance team, striving for excellence and continuously identifying opportunities for improvement in all team functions and processes.
• All other duties as assigned.

Qualifications

Must have exceptional attention to detail and excellent communication skills. Applicant must also be proficient in relevant computer applications, have knowledge of the dental prosthetic industry, and have outstanding organizational skills.

Skills and Abilities Required

• Computer skills
• Data entry skills
• Strong attention to detail
• Must be able to read, write, speak, and understand English.
• Some dental experience is required
• Dental lab experience is preferred but not required
• Appropriate knowledge of dental anatomy and terminology.
• Advanced knowledge of all products and services offered by Pan-Am.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Supplemental pay types:

• Bonus opportunities

Ability to Relocate:

• Savannah, GA 31401: Relocate before starting work (Required)

Work Location: In person