Quality Assurance Manager

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Quality Assurance Manager to join our team in Dover, Delaware.

Summary:  Oversees all aspects of the organization’s Quality Assurance efforts, such as developing and administering the program, training employees, and facilitating change throughout the organization.  Administers Quality Assurance activities related to product design, appraisal, manufacturing and repair. Responsible for establishing strategic plans, policies and procedures at all levels to ensure quality improvement efforts will meet or exceed internal and external customers’ needs and expectations.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Ensures that all applicable quality requirements are being met by the organization on a continuing basis: including ISO 9001:2000, product safety standards such as UL/ETL, international standards such as CE marking and those standards and requirements specified by the customer.
• Chairs Quality Strategy Committee meetings and other quality management system reviews on a quarterly basis.
• Acts as Quality Assurance signatory approval for Engineering and Manufacturing drawing and procedure releases, changes and obsolescence.
• Chairs organization product quality corrective actions on an irregular basis.
• Organizational Reporting.
• Auditing of monthly KPI and reporting out.
• Scheduling for Call Center and Production staff.
• Data gathering, time studying and analysis for RFP’s and Contract Negotiations.
• Maintaining policy, procedure documents.
• Creating training curriculum.
• Forecasts, analyzes, and interprets operational and financial data. Evaluates processes and offers suggestions to optimize processes
• Completes daily, and monthly statistical reporting requirements for project
• Direct and manage annual project PCI Compliance efforts
• Regular and predictable attendance is an essential function of this job

Supervisory Responsibilities: May manage up to 4 direct reports.

Education: Minimum Bachelor's degree from four-year college or university, or equivalent experience

Authority: Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Provides guidance to subordinates within the latitude of established company policies. Recommends changes to policies and establishes procedures that affect immediate organization(s).

Job Complexity: Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends. Follows processes and operational policies in selecting methods and techniques for obtaining solutions. Acts as advisor to subordinate(s) to meet schedules and/or resolve technical problems. Develops and administers schedules and performance requirements; may have budget responsibilities.

Discretion: Erroneous decisions or failure to achieve results may cause delays in schedules.

Interaction: Frequently interacts with subordinates, customers and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company. Often must lead a cooperative effort among members of a project team.
Direction: Manages, through subordinate supervisors, the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing.

Experience: Typically requires a minimum of 10 years of related experience.

Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills: Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.

Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Certificates, Licenses, Registrations:

• American Society of Quality - Certified Quality Manager
• American Society of Quality - Certified Quality Auditor
• American Society of Quality - Certified Quality Engineer
• Six Sigma Black Belt or Champion

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand and sit. The employee is occasionally required to walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts; fumes or airborne particles and vibration. The noise level in the work environment is usually moderate.