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NC Department of Health and Human Services (DHHS) Information Technology Division (ITD) seeks a Quality Assurance (QA) Test Lead for the Medicaid Enterprise System (MES) Program. This role is 100% remote.
Please review the Skills matrix and place the information in a table at the top of the resume when submitting.
The QA Test Lead will be responsible for overseeing and managing the end-to-end testing of one or more modules in a mult million-dollar Medicaid Enterprise System (MES)/Medicaid Modular Information System (MIMS) project for the State of North Carolina.
Required Skills/Qualifications:
• Strong background in software test management with at least 10+ years of experience as a Test Lead/Test Manager
• Proficient in all phases of testing and types of testing – Functional, non-functional; smoke, sanity, integration, usability, User Acceptance, end-to-end, regression and performance.
• Experienced with managing testing teams of more than 20-25 testers in both SIT & UAT
• Should have 5+ years of experience coordinating several testing teams across various divisions and units of an organization that could be distributed geographically
• Should have 5+ years of experience coordinating with vendors and managing vendor testing teams
• Experience in driving test automation on large programs – how and when to automate, conducting feasibility study and ability to make recommendations
• Strong experience with Waterfall, agile and hybrid project methodologies
• Experience with Cloud testing
• Proficient in Test Management Tools such as Microfocus ALM
• Expert level knowledge of Microsoft Excel and PowerPoint
• Should have working knowledge of JIRA, SharePoint, and ServiceNow
• Effective leadership, communication, presentation, and facilitation skills
• Strong understanding of quality metrics and excellent reporting skills
Preferred Skills/Qualification:
• Hands on experience in test automation/test automation tools
• Strong knowledge of security, penetration, load, and performance testing
• Experience in Medicaid or Medicaid Management Information System (MMIS) projects; Knowledge of CMS seven standards and conditions and MITA frameworks; CMS certification requirements; Pharmacy Benefits Management (PBM), Provider (PDM/CVO) experience.
Responsibilities: The Test Lead will
• Lead the entire test management process
• Report to and work closely with the QA Manager in creating and maintaining test plans, test strategies and testing roadmaps, tracking, and reporting on testing progress, quality metrics and milestones
• Manage, direct, and coordinate SIT and UAT teams
• Mentor and guide testing teams on the creation and execution of test cases; Prioritize and assigns test responsibilities to the testing team
• Coordinate and drive test planning sessions; Drive defect management process
• Coordinate with vendor(s) to ensure testing is on track and meets the quality metrics
• Review test scenarios, test cases, and test data for completeness in requirements coverage (RTM)
• Train and guide Business users through UAT; Prepares testing manuals as needed
• Manage and mitigate test/QA-related risks and issues to the program – escalate risks as needed
• Gather, interpret, and present test execution metrics for socialization with steering committees.
• Work with test automation teams to meet the automation goals per the test plan
• Review client requirement and provides feedback
• Reviews and re-evaluates the test strategy to adjust for new information, changing risks, shifting priorities, and schedules
• Oversee quality review of various applications
• Oversee projects to make sure work is scheduled based on priorities, risks and team strengths and assignment of resources across projects
• Assist in test environment setup/teardown, test automation, and exploratory testing
• Provide suitable solutions for issues/errors based on the understanding of the system and client business processes
• Works with clients in evaluating and implementing new technologies and offer strategies for new opportunities
• Assists in formulating QA standards and best practices, organizational policies and processes and strategic plans
• Assists management in setting the direction for quality assurance within the organization
• Assists in recruiting new staff, conducting interviews and evaluate potential candidates
Requirements
Skill
Required / Desired
Amount
of Experience
Experience leading Quality and Testing Teams
Required
7
Years
Required
7
Years
Knowledge of Enterprise IT Systems and related State or Federal IT procurement, compliance, and contracting policies
Required
7
Years
Required
7
Years
Experience in Pharmacy Benefits Management (PBM) and/or Provider Data Management (PDM/CVO)
Highly desired
7
Years
Highly desired
7
Years
Ability to provide project management support and manage the date-to-day vendor and contract activities to ensure that the project meets it planned
Required
7
Years
Required
7
Years
Experience in work effort estimation
Highly desired
7
Years
Highly desired
7
Years
Has an understanding of CMS’ Seven Standards and Conditions and the Medicaid program
Nice to have
7
Years
Nice to have
7
Years
Demonstrated ability to manage multiple priorities and projects, function in a fast-paced moving constantly changing, deadline driven environment
Required
7
Years
Required
7
Years
Proficient use of Microsoft Project, Word, Excel, PowerPoint, Access, and Adobe software
Required
7
Years
Required
7
Years
Skills in persuasion, negotiation, relationship management, conflict resolution, and effective oral and written communication at all levels
Required
7
Years
Required
7
Years
Ability to lead a team through effective delegation, training, and motivation
Required
7
Years
Required
7
Years
Detail oriented with strong analytical skills
Required
7
Years
Required
7
Years
