Essential Duties
- Responsible for ensuring improvements in safety, security, quality, productivity, client relationships, and customer service are correctly implemented.
- Meets work standards by following production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvements.
- Ensures compliance with regulations and controls by examining and analyzing records, reports, operating practices, and documentation.
- May be required to help train employees in safety, security, quality, and job specific (as required by station) policies and procedures in all Lines of Service.
- Prepares for audit by researching materials, formulating a plan of action, and communicating to stakeholders.
- Conduct daily on-site, Quality Assurance inspections in compliance with contractual specifications and customer’s expectation.
- Communicates audit progress and findings by preparing reports; providing information in meetings.
- Supports external auditors by coordinating information requirements.
- Provides management reports by collecting, analyzing, and summarizing management information.
- Establish and maintain effective communication and working relationships with co-workers, dispatchers, supervisors, managers, clients, etc.
- Helps instill a culture of safety, security, and quality and deliver measurable results
- Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities. Perform other duties as assigned.
MINIMUM REQUIREMENTS *
- High School Diploma or GED
- Valid state issued driver’s license
- Some college course work or equivalent experience preferred
- 2 years customer service experience
- Aviation experience preferred
- Must be 18 years of age or older
- Must submit to and pass a drug screen Must meet all the requirements to receive required airport security badge and customs’ seal, including a successful completion of a background check and 10-year work history.
ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation)