QA Coordinator

Essential Duties

• Responsible for ensuring improvements in safety, security, quality, productivity, client relationships, and customer service are correctly implemented.
• Meets work standards by following production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvements.
• Ensures compliance with regulations and controls by examining and analyzing records, reports, operating practices, and documentation.
• May be required to help train employees in safety, security, quality, and job specific (as required by station) policies and procedures in all Lines of Service.
• Prepares for audit by researching materials, formulating a plan of action, and communicating to stakeholders.
• Conduct daily on-site, Quality Assurance inspections in compliance with contractual specifications and customer’s expectation.
• Communicates audit progress and findings by preparing reports; providing information in meetings.
• Supports external auditors by coordinating information requirements.
• Provides management reports by collecting, analyzing, and summarizing management information.
• Establish and maintain effective communication and working relationships with co-workers, dispatchers, supervisors, managers, clients, etc.
• Helps instill a culture of safety, security, and quality and deliver measurable results
• Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities.
Perform other duties as assigned.

MINIMUM REQUIREMENTS *

• High School Diploma or GED
• Valid state issued driver’s license
• Some college course work or equivalent experience preferred
• 2 years customer service experience
• Aviation experience preferred
• Must be 18 years of age or older
• Must submit to and pass a drug screen
Must meet all the requirements to receive required airport security badge and customs’ seal, including a successful completion of a background check and 10-year work history.

ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation)