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NOC SUPERVISOR

Perform quality assurance auditing of tickets worked and calls taken by direct reports. Interface with backline engineering regarding escalations. Manage and report key performance indicators, including average speed to answer, ab...

CompanyMasergy Communications
AddressPlano, TX
CategoryHuman Resources
Job typeFull-Time
Date Posted 2 weeks ago See detail

NOC Supervisor

Masergy Communications

Plano, TX

Perform quality assurance auditing of tickets worked and calls taken by direct reports. Interface with backline engineering regarding escalations. Manage and report key performance indicators, including average speed to answer, ab...