Inbound Contact Center jobs in Waltham, MA

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GLOBAL CONTACT CENTER OPERATIONAL EXCELLENCE LEAD

Develop and execute the Contact Center Operational strategyacross all customer contact channels, including medical, commercial, clinical, and general inquiries, while ensuring consistency and efficiency in processes and practices...

CompanyBiospace
AddressCambridge, MA
CategoryInformation Technology
Job typeFull time
Date Posted a week ago See detail

Global Contact Center Operational Excellence Lead

Biospace

Cambridge, MA

Develop and execute the Contact Center Operational strategyacross all customer contact channels, including medical, commercial, clinical, and general inquiries, while ensuring consistency and efficiency in processes and practices...

Bilingual Spanish Contact Center Representative

Bcforward

Boston, MA

Bilingual (Spanish) Contact Center Representative to be the first point of contact for callers calling in for customer service on the Spanish line. The main duties of the unit include processing telephonic, email and "ticket" noti...