Pueblo Desktop Service And Support

Order # RFQ1212451 Job Title Pueblo Desktop Service and Support Number of resumes 3 potential candidate Resume Due 07/21/2017 EOD Order # RFQ1212451 Job Title Pueblo Desktop Service and Support Number of resumes 3 potential candidate Resume Due 07/21/2017 EOD
Job Description Job Title Help Desktop Support Specialist Client Government Printing Office Place of Performance Government Publishing Office
Pueblo Documents Distribution Center
31451 United Avenue
Pueblo, CO 81001 Resume Due 7/21/2016 EOD Number of Positions 1 No of Resumes 3 Period of performance Full Time, upon award (Base year w/ 4 option years of 12 months each) Working Hours 6:30am- 3:30pm MST, Monday to Friday US Citizen Yes Security Clearance Comply with a National Crime Information Center Check (NCIC) and National Agency Check (NAC) requirements. Commitment letter Required
Purpose
Government publishing office requires Desktop Service and Support to approximately 25-30 customers.
Job Duties
Task 1# Desktop Service and Support:

• Provide Desktop Service and Support approximately 25-30 customers
• Configure, integrate, install, troubleshoot and maintain all types of desktop and laptop systems currently in place.
• Analyze hardware/software and systems components to meet the functional requirements of Pueblo Documents Distribution Center and its Customers.
• Configure, install and troubleshoot Windows Operating System (OS) and mission critical applications (Pueblo's Documents Distribution Center manager will define mission critical applications).
• Maintain, update and troubleshoot SQL server.
• Configure and install network components i.e. network cards, cablings.
• Configure network parameters in desktop/laptops and printers & copier to ensure network connectivity.
• Upgrade new computer system with the assistance and guidance of IT service desk. In most cases, IT service desk will provide a GPO Standard "gold imaged" systems.

Task 2#Application troubleshooting:

• Troubleshooting Pueblo Documents Distribution Center application issues: coordinate with GPO IT Application Management Division Staff on correction action.
• Document and communication change requests for Pueblo Documents Distribution Center applications.

Task 3# Server management:

• Perform server hardware maintenance in accordance with the scope of the contract and in coordination with the GPO IT Infrastructure Services Division.
• Perform server OS Build & configuration.
• Perform server OS maintenance (Patching/upgrades)
• Perform server hardware and OS troubleshooting
• Perform server data and OS backup and restoration.

Task 4# Network administration:

• Perform network servers in accordance with the scope of the contract and in coordination with the GPO IT Network and Telecom Division.
• Perform router and switch maintenance and configuration.
• Perform network cabling for routers, switches & servers.
• Perform Wi-Fi local Area Network LAN maintenance and troubleshooting.
• Perform network troubleshooting.
• Perform telephone system support.
• Perform mobile devise support.

Task 5#: Security Administration:

• Perform any security troubleshoot, patches or fixes in accordance with the scope of the contract and in coordination with GPO IT Security.

Experience:

• At least 3 years directly related IT knowledge and demonstrated hand-on experience in service desk and IT work of similar size, scope and complexity to the requirement.
• Experience of providing desktop support to end-user for either PC, SQL server, Window server, or mainframe application or hardware.
• Interact with network service, software system engineering and/or application development to restore Service and/or identify and correct core problems. Stimulate or recreate user problems to resolve operating difficulties. Recommend systems modification to reduce user problems.

Qualification:

• Computer related education.
• Certified in any of the 3 of following certifications:

Microsoft Certified Desktop Support, Technician, Apple Certified Mac Technician, A+, NetworK+, Server+, HDI, MCITP, MCTS, MCPD or CSSP.
Commitment letter: Candidate need to sign the commitment letter that he/she is ready to start work on-site.