To advance the college’s mission, vision, principles, values and strategic initiatives through continuous improvement decisions.
GENERAL JOB SUMMARY:
Under limited supervision, promotes positive behavior and protects the welfare of students, faculty and staff. Provides emergency and non-emergency dispatching services for Kirkwood Facilities and Public Safety operations. Interacts with students, faculty, staff, guests, emergency responders, and other community members. Provides a collaborative and educational approach in developing a safe learning community for all campus constituents. This position will work the second shift.
UNIVERSAL CORE COMPETENCIES:
- Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
- Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.
- Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.
- Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.
- Lead- regardless of title, through positive influence.
PERFORMANCE EXPECTATIONS:
- Able to represent the College in a positive manner.
- Assume responsibility; deal effectively with problems, and exercise independent judgment when making decisions.
- Establish and maintain good working relationships with students, colleagues, and the general public.
- Read, understand and express oneself clearly and effectively in both written and oral form.
- High level of skill in the application of collaborative, organizational, interpersonal and communication skills.
- Ability to work effectively and accurately in an atmosphere with frequent interruptions. Maintain a high degree of flexibility.
- Self-motivated with demonstrated organizational and communication skills.
- Work independently with limited supervision.
- Thorough knowledge of Kirkwood policies and procedures with the ability to understand and interpret clearly and accurately.
- Maintain compliance with all training, certifications, and all other job related items as assigned.
- Possess a high degree of attention to safety and well-being of students, faculty, staff, and the general public.
- Able to remain calm and make critical decisions in high stress situations.
- Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.
- Ability to provide exceptional customer service, write reports and possess strong verbal and written communication skills, and proficient computer skills such as; using email, word documents, and other department computer systems.
- Ability to work various schedules based on operational need that may include nights, weekends, afternoons, holidays, emergency call back.
- Ability to work overtime (both voluntary and mandatory) when deemed necessary by Public Safety administration.
Occasional (10-33%) standing, pushing, pulling, grasping, and exposure to less than optimal temperatures & outside weather conditions. Frequent (34-66%) reaching and viewing a computer and other types of close visual work. Constant (67-100%) sitting, walking, repetitive motion, talking and hearing.
Must satisfactorily complete Kirkwood’s CPR/AED/First Aid, stop the bleed, OSHA, and Mental Health First Aid training.
Ability to read, write, and speak fluent English. See color spectrum, and have adequate hearing. Vision must be correctable to 20/20.
- High school diploma or equivalent plus two (2) years of related work experience or an equivalent combination of education and related work experience.
- Possess strong verbal and written communication skills, with the ability to write reports.
- Proficient in using computer programs and other department technology.
- CPR/AED/First Aid certified within 6 months of employment.
- Mental Health First Aid training within 6 months of employment.
- Ability to renew or add licenses or certifications when required.
- Valid Iowa Driver License with a good driving record and ability to be covered through the College’s insurance.
- Associates degree in in a closely related field.
- Prior dispatching or Public Safety related experience in a campus setting.
- Prior experience working in a higher education setting.
- Familiarity with modern security technology applications and operations.