Public Relations And Social Media Specialist

Company	Hawaii Medical Service AssociationSee more
Address	Honolulu, HI
Form of work	Full-Time
Category	Sales/marketing

Job description

Employment TypeFull-time
Exempt or Non-ExemptExempt
Job Summary

**Hybrid Work Environment - Must reside on Oahu **

Pay Range: $57,629 - $88,159

Note: Individuals typically begin between the minimum to middle of the pay range

The public Relations and Social Media Specialist plays a significant role on HMSA's communications team. They are responsible for developing and executing strategic media relations, Social Media plans, and community events to support and promote the company's business goals and objectives.

The ideal candidate will have contacts with local news media and influencers on Social Media, the ability to integrate media Relations and Social Media strategies and tactics into HMSA's overall business strategy, identify and implement industry leading news media and Social Media tracking measures, and the ability to plan and promote events both internally and externally.

Candidate may also be called upon to serve as a videographer/visual storyteller in order bring stories to life in an engaging way that highlights the impactful work performed by HMSA, its network of providers, health care stakeholders, and partnering organizations.

Minimum Qualifications

Bachelor's degree and two years of related experience (e.g., Social Media coordination, advertising, communications, marketing, or Public Relations); or an equivalent combination of education and related work experience.
Excellent written and verbal communication skills.
Skills in communicating information and ideas in written, visual, and video format effectively.
Knowledge in using Social Media platforms such as: Facebook, X (formerly Twitter), Instagram, LinkedIn, Yelp, and YouTube.
Skills in moderating Social Media conversations.
Skills in creating and identifying quality Social Media content.
Strong analytical skills; Ability to leverage Social Media tools, including understanding and utilizing Social Media data and analytics.
Ability to use HMSA provided iPhone and Apple laptop, to perform all Social Media functions.
Basic working knowledge of Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.

Duties and Responsibilities

Manage HMSA's Social Media profiles and presence.
- Create, manage, and grow HMSA's business presence across relevant Social Media channels, including, but not limited to Facebook, Instagram, X (formerly Twitter), LinkedIn, Yelp, and YouTube.
- Evaluate new Social Media channels for appropriateness and integrate into the HMSA suite of Social Media platforms.
- Responsible for setting up external-facing Social Media accounts, interacting with the community, and maintaining daily activity.
- Use HMSA provided equipment, such as iPhone and Apple laptop, to perform all Social Media functions.
Create shareable content.
- Develop content for posting on all designated Social Media outlets; works alongside team to contribute appropriate and relevant content for HMSA's Social Media accounts that educates and engages our audiences.
- Partner with other departments and business owners to ensure proper online messaging, relevancy, and consistency of messages across all networks.
- Develop and maintain posting schedules.
- Create, curate, and manage all published content (e.g., images, graphics, video, written copy, etc.).
Listen and engage in online conversation.
- Monitor online conversations and competitor presences/perceptions.
- Report "chatter" and other relevant online data and/or trends.
- Manage negative discussions and curate conversations/responses to turn the negative experience into a positive one.
Brand management.
- Serve as our online brand advocate and expand community/influencer outreach efforts. Act as the frontline brand ambassador on the internet; participate in minute-by-minute online conversations by answering questions, offering solutions, and mediating conversations.
- Develop and execute initiatives to drive member-generated content, increase community participation, and add value to the online community experience.
Strategic planning.
- Define and execute strategies, involving the news/Social Media, that supports business strategies with the goal of increasing HMSA visibility, traffic, and consumer engagement.
- Collaborate with cross-functional teams to develop marketing and communications plans.
- Utilize best practices to drive PR and Social Media strategic plans. Including but not limited to: content and visual content tactics, partnerships, and promotional and engagement strategies.
Analyze key metrics and adjust strategy as needed.
- Define key performance indicators and implement enterprise-level measurement, analytics, and reporting methods to gauge success.
- Analyze campaigns and translate anecdotal or qualitative data into recommendations and plans for revising Social Media, content marketing, search engine optimization (SEO), and Social advertising campaigns.
- Leverage measurement tools to provide progress reports and mine insights, finds ways to improve on those metrics through testing and new initiatives.
- Research and incorporate search engine optimization/search engine marketing (SEO/SEM) strategies into overall communications and marketing efforts.
Stay updated on emerging trends.
- Monitor trends in Social Media tools, applications, channels, design, and strategy. Implement appropriate trends that make sense for the business.
- Explore ways to engage in new social networks to reach our target audience.
- Participate in ongoing education to remain highly effective.
Media relations.
- Serve as a point of contact for news media as delegated by the VP, Comms.
- Proactively develop story ideas that advance HMSA's company goals.
- Assist with research related to media requests when received from journalists/reporters; works with internal teams to create responses, vet them for review by SMEs, route for approval by executive leaders.
- Works closely with HMSA's public-facing areas involving news/media activity.
Training.
- Lead the development of organization-wide Social Media management standards, policies, and rules of engagement for Social Media.
- Mentor and provide training to communication and management professionals throughout the organization on best practices for creating, maintaining, monitoring, and developing content for social networks.
Assist Communications management and staff with special projects; performs all other miscellaneous responsibilities and duties as assigned or directed.