P/T Visitor Center Associate I

Associate I ‐ Williams and Forest Service Visitor Center

City of Williams

Position Description

(Grade 3)

Summary of Position

Answers inquiries and provides information and excellent customer service to all callers and visitors.

Organizational Relationships

1. Reports to: Visitor's Center Manager

2. Directs: This is a nonsupervisory position.

3. Other: Offers information services for the Williams and Forest Service Visitor Center and works closely with the general public, Forest Service, National Park Service, and the City of Williams Staff.

Essential Duties

• Greets visitors, answers inquiries and provides accurate information to the general public.
• Performs general clerical duties, including typing, printing, answering telephones, and filing documents.
• Organizes, orders, and maintains collateral provided by other destinations, businesses, and area activities.
• Remains aware of inventory of items for sale, provides inventory needs to VC Manager, and restocks items when needed.
• Uses cash register and credit card machine to record sales of items in the Visitor Center and balances the cash register.
• Creates and manages files and maintains Visitor Center records accurately.
• Answers routine correspondence. Prepares and mails visitor packets in response to inquiries/leads.
• Ensures collateral information is prepared and delivered for direct mail.
• Assists other Visitor Center Staff when needed.
• Performs other related duties as requested, directed, or assigned.

Job Knowledge, Skills, and Abilities

• Work requires strong customer service skills, knowledge of the local area, office administrative procedures, and use and operation of standard office equipment, including postage meters, telephones, and computers.
• Work requires the ability to use a cash register, balance a daily cash drawer, make change, and run a credit card machine.
• Must have a good command of the English language, both oral and written.
• Must be able to lift 25 lbs.
• Must know various computer software applications in word processing, spreadsheets, database, and presentation software, and be able to type.
• Must have high interpersonal skills to handle visitor inquiries and confidential situations. The position continually requires demonstrated poise, tact, and diplomacy.
• Some analytical ability is required to gather and summarize data for reports, find solutions to various problems, and prioritize work.
• Work requires continual attention to customer service and the ability to work well with others in a sometimes fast‐paced environment.
• Work requires organization, flexibility, patience, and a liking to interact with people in general, establish priorities, and meet deadlines.

General Information

The above statements describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

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