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Form of work
Salary**Job Summary:**
We are seeking a Hospitality Specialist to join our team for 1st and 2nd shift positions at Four Sails. The ideal candidate will be responsible for providing exceptional customer service to guests, handling check-ins, check-outs, reservations, and inquiries.
**Responsibilities:**
**Qualifications:**
**Preferred Qualifications:**
We are seeking a Hospitality Specialist to join our team for 1st and 2nd shift positions at Four Sails. The ideal candidate will be responsible for providing exceptional customer service to guests, handling check-ins, check-outs, reservations, and inquiries.
**Responsibilities:**
- Welcome guests with a pleasant and accommodating attitude.
- Manage guest check-ins and check-outs efficiently.
- Handle reservations and assist guests with inquiries and special requests.
- Ensure the front desk area is clean, organized, and presentable at all times.
- Address and resolve guest issues and complaints in a professional manner.
- Collaborate with other hotel staff to ensure a positive guest experience.
**Qualifications:**
- High school diploma or equivalent.
- Proven experience in a customer service role, preferably in the hospitality industry.
- Excellent interpersonal and communication skills.
- Proficiency in Microsoft Office and hotel management software is a plus.
- Ability to multitask, prioritize, and remain calm under pressure.
- Professional appearance and demeanor.
**Preferred Qualifications:**
- Experience with managing reservations and using hotel booking systems.
- Familiarity with front desk operations and hotel service standards.
