Location: Eastern Iowa
Leadership and Team Management:
- Promotes patient's health by assessing, developing, planning, implementing, and evaluating day-to-day and long-term management of the Psychiatry Triage Team.
- Supervise a team of triage staff, providing guidance, support, and fostering a positive work environment.
- Conduct regular performance evaluations, identify training needs, and provide ongoing coaching and development opportunities.
- Promote teamwork, collaboration, and effective communication within the triage team and with other departments.
- Participate with Human Resources and other appropriate team members to support onboarding and offboarding activities for Triage Team members.
Triage Process Oversight:
- Develop and implement triage benchmarks, protocols, and guidelines to ensure consistent and efficient patient assessments, clear and concise documentation, and all other day-to-day functions.
- Review and update triage policies and procedures in accordance with industry best practices and regulatory standards.
- Monitor the triage process to ensure accurate and timely prioritization of patient care based on severity and acuity levels.
- Collaborate with providers and other team members to ensure seamless coordination of patient care and optimize resource utilization.
- Maintains Triage related policies and procedures, developing workflows, training tools and resources.
Clinical Decision-Making:
- Apply advanced clinical knowledge and critical thinking skills to assess and evaluate patient symptoms, complaints, and vital signs.
- Make informed and accurate decisions regarding appropriate care pathways, including recommending emergency services, urgent care, or scheduled appointments.
- Provide consultation and guidance to triage team members for complex or ambiguous cases, ensuring optimal patient outcomes.
Documentation and Reporting:
- Ensure accurate and thorough documentation of triage assessments, recommendations, and outcomes in electronic medical records.
- Compile and analyze data related to phone call volumes, triage outcomes, strategic plans, and key performance indicators to identify trends and areas for improvement.
- Prepare regular reports on triage activities, including productivity, quality metrics, and patient satisfaction.
- Oversight and ownership of team day-to-day functions.
Quality Assurance and Compliance:
- Maintain a high standard of quality and adherence to regulatory requirements in the triage process.
- Conduct audits and quality assessments to identify opportunities for improvement and implement corrective actions as necessary.
- Stay updated on current trends, guidelines, and research in triage nursing and incorporate best practices into daily operations.
- Collaboration with psychiatry department leaders for project development, pilot, implementation, and expansion.
- Assist to investigate and resolve patient and provider complaints. Assists in onboarding and offboarding workflows.
- Other duties and projects as assigned.