Provisioning Broadband Success Coordinator

POSITION SUMMARY:

The Provisioning Broadband Success Coordinator is responsible for ensuring a smooth execution of deployment for all residential and SMB broadband products from a customer perspective. This person will participate in planning meetings and consult with sales in order to plan for operational activities that affect the end customer. Additionally, the Broadband Success Coordinator will provide both troubleshooting and customer assistance as well as manage dispatch schedules.

ESSENTIAL FUNCTIONS:

• Plan and manage scheduling of broadband installations.
• Plan and manage mass device swap projects.
• Tier 2 troubleshooting of customer issues.
• Help with miscellaneous broadband dispatch efforts.
• Receive network updates, share pertinent information with internal and external teams.
• Document issues and resolutions related to network outages.
• Address problems and requests by transmitting information or providing solutions.
• Prioritize calls according to urgency and importance.
• Use radio, phone, or computer to send crews, vehicles or other field units to appropriate locations.
• Provide field units with information about orders, traffic, obstacles, and requirements.
• Data entry in native software system and maintain logs and records of calls, activities, and other information.
• Reporting as needed regarding subscriber status.

POSITION QUALIFICATIONS

Required:

• 1-2 years of proven experience as dispatcher or relevant position
• Excellent verbal and written communication skills
• Fast typing with experience in data entry
• Knowledge of procedures and guideline for emergency situations
• Proficient in English (oral and written)
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• Sound judgement and critical thinking
• High school diploma

Desired:

• Proficiency in Spanish language (oral)
• Broadband experience

About the Company:

Commnet has been the backbone of rural networks in the United States for decades. We enable or directly deliver high-quality broadband communications services to Tribal Communities and Rural America, driving digital inclusion and providing access to education, work, healthcare, safety, entertainment, and community connectivity. If you have visited the rural west, it is most likely that you have roamed on a wireless segment of our network. If you have needed healthcare or emergency services in these areas, your data likely moved across our fiber. If you know any children or college students studying for a brighter future, we are the network team running connections behind the scenes to support their education. Through the power of partnerships, we enhance the effectiveness of our efforts. Working with local stakeholders means better service to tribal communities, rural telecommunication companies, organizations, and government agencies. Commnet works to enhance the lives of real people through any available avenue we can find. With an eye on the future, Commnet is bringing coverage and faster fiber connections to more communities and partners, facilitating a better and more connected future for everyone.

Compensation & Benefits:

• Hiring Compensation Range: $20 – 25/hour (compensation determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.)
• Benefits: Commnet is proud to offer a comprehensive suite of benefits to all regular full-time positions (hourly & salaried) to promote overall health, wellness, and financial security for you and your family. Benefits include health, vision, dental, HSA/FSA, life and AD&D, short/long term disability coverage, Parental Leave, emergency travel assistance, and 401k. All employees also get access to the Employee Assistance Program (EAP), which includes services such as 100% confidential counseling, financial information/resources, legal support, and general wellness issues.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

**A Note to Agencies** All resumes submitted by search firms/employment agencies to any employee at Commnet Broadband (the Company) via email, the internet or in any form and/or method will be deemed the sole property of the Company, unless such search firms/employment agencies were engaged by the Company for this position and a valid agreement with the Company is in place. In the event a candidate who was submitted outside of the Company agency engagement process is hired, no fee or payment of any kind will be paid.