Provisioning Analyst

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

• Creates new accounts for Digital Marketing, Document Cloud and Creative Cloud customers, links solution account to cloud organizations, enables features and user access, adds/removes product context, performing product context upgrades/renewals, suspensions and account termination;
• Reviews contracts to ensure fulfillment requests are accurate, supportable and viable for provisioning;
• Develops and implements provisioning guidelines, improved work instructions to ensure that designated requests are fulfilled properly;
• Builds and sustains positive relationships, liaises with a range of stakeholders both externally and internally within the Product Delivery Operations Group, Sales, Customer Care, Engineering, Order Management, Marketing team;
• Monitors daily requests and prioritizes tasks, keeps self and others well informed on issues that may affect the work progress;
• Manages the coordination of multiple requests; analyzes and interprets data to inform decision makers; selects the best option from a range of potential solutions for key problems;
• Completes requests in Service Level Agreement, tracks and fulfils backlog, offers guidance to requestors;
• Draws information from diverse sources and uses experience to analyze the information, works within the guidelines to perform proper provisioning;
• Manages and maintains SharePoint accurate databases and internal dashboards;
• Ensures Transfer billing; performs billing ID remaps based on request, tracks billing changes, uploads and remaps new IDs;
• Maintains a close relationship with the Program Management Team in order to support daily provisioning and deal with out of the normal process requests, exceptions;
• Operates in a professional manner when representing the organization both internally and externally.

Skills
Candidate must be able to multitask, have strong verbal and written communication skills, be professional and have a positive attitude. Must be detail oriented and well organized with the ability to work under pressure. Need to possess strong problem solving skills and flexibility. Need to have an even temperament, with excellent work ethic and commitment.
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $52,400 -- $109,300 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.