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Form of work
SalaryStateServ Medical provides industry-leading DME management solutions that simplify administration to boost operational efficiencies, contain costs, enhance quality of care, and ultimately increase patient satisfaction. With our innovative technology and unmatched expertise, we provide the visibility and insights our clients need to make timely, informed decisions and drive meaningful results. We serve over 100,000 patients every day spanning all 50 states.
Essential Functions
Note: The essential duties and primary accountabilities below are intended to describe the general content and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primary accountabilities listed below. Specific tasks, responsibilities or competencies may be documented in the incumbent’s performance objectives as outlined by the incumbent’s immediate supervisor or manager.
1. Conducts the regional quality and service level management with external Providers to align with contractual requirements and client expectations. This includes service level reviews and education, Provider site/warehouse audits, PAR level inventory reviews and consultation, market and Provider performance improvement plans, and Client Services business review support.
2. As directed by Network Management leadership, executes a Network strategy in a specific region or geography (including network depth, network and service line expansion, provider volume, service quality, contract negotiations, and pricing options) that aligns with Company goals. This would include executing on related presentations and reporting required by Management.
3. In collaboration with the Manager of Network Operations, executes a regional cost management Provider strategy with the overall goal of aligning the Provider Network costs to market pricing, placing importance on Cost of Goods Sold (COGS) management and reduction.
4. Ensures a consistent level of service and support to Clients and the Provider Network while executing on State and Regional plans, including providing access to quality Providers and specialty equipment/services. This includes oversight of Provider Network planning to ensure the Network has two viable DME Provider options in all markets, manages and reduces the risk of volume overleveraging with Providers, properly aligns contractual terms to protect the business from external influences, vets current and prospective Provider’s ability and viability to meet service level agreements, and increase the number of viable Providers in the Network.
5. In collaboration with the Manager of Network Operations, assist in the orientation and training of network operations team members.
Marginal or Additional Functions
1. Acts as a resource for cross-functional departments to address and resolve challenges and provide effective provider solutions.
2. Acts as a champion and leads with a positive attitude to foster a constructive and productive work atmosphere. Puts an emphasis on a need for a “team” mindset demonstrated through action.
3. Performs other duties as assigned or apparent.
Supervisory and Managerial Responsibility
- None
Knowledge, Skills & Abilities
- A Bachelor’s Degree or equivalent work experience
- One year of sales, negotiation, and/or cost analysis experience, including data/pricing modeling and strategic planning.
- One year of experience in which candidate regularly interfaces with vendors and provides quality problem resolution and proactive, quality on-boarding. Experience should also include administrative support, including general analytics and the presentation of information.
- Customer support, relationship management, and/or direct vendor management experience preferred.
- Experience in healthcare or medical fields in which incumbents have gained an understanding of durable medical equipment is strongly preferred.
- Operational experience in a managed care or network management health care environment is strongly preferred.
- Operational experience in a software or technology environment is strongly preferred.
- The ability to effectively execute operational directives as normally obtained by progressively responsible service-related experience in which the candidate executed operations strategies and initiatives.
- A high level of professionalism, customer service and discretion are required to represent the organization and interact with other organizations as described.
- Working knowledge of a PC, business and communications software (MS Office) and web-based tools are required
Travel Requirements and Conditions
- Some travel is required
Work Environment, Conditions and Demands
- Work is generally preformed in an office environment or remote setting in which there is only minimal exposure to unpleasant and/or hazardous working conditions.
Physical Requirements and Demands
- This position entails a high level of work performed at a computer terminal and telephone or headset equipment throughout the day
- Regular eye-hand coordination and manual dexterity is required to operate office equipment
Additional Position Information
- No additional information is applicable
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
StateServ offers a rewarding, casual, fun work environment to include competitive benefits and compensation. We welcome new ideas and innovative thinkers. If you want to do meaningful work that is truly helping people, come join our growing team and make a difference!
Education
Required- High School or better
