Provider Service Representative

The Provider Service Representative is responsible for identifying, prospecting and marketing contract imaging services to local IPA's, HMO's, medical groups, and referring physicians through cold calling, appointments, leads, and regular visits to referring offices and potential referral sources in a concentrated effort to grow our territory and increase numbers. The PSR will also identify and resolve service issues and concerns from referral sources.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Establishes relationships with existing local contracts and referral sources.
• Services and grows existing referring accounts.
• Meets/exceeds call schedule requirements.
• Responsible for branding the market.
• Conducts lunch and learn opportunities with referral sources.
• Maintains customer database (CRM) with any updates.
• Maintains referring physician expense logs.
• Distributes and collects, analyze and responds to physician satisfaction surveys.
• Promotes public relations with doctors (change to referring physicians) and other clients (e.g. lunches, Christmas and Holiday gifts, etc.).
• Identifies, prospects, and sells imaging services to local IPA's, HMO's, medical groups, and referring physicians through lead generation, cold calling, and regular visits to potential and existing clients in efforts to grow territory and increase company revenue.
• Maintains consistent attentiveness to the market and awareness of the target market by staying abreast of competitor actives and the marketplace.
• Establishes relationships with prospective local contracts and referral sources.
• Plans and arranges daily activities and sales calls.
• Researches, attends and or host community outreach events to promote facility services and bring new business development (E.g. host CME Lectures, networking events, attend and or participate in healthcare events, lunch and learn, targeted campaigns).
• Develops and distributes marketing materials (e.g. flyers, mailers, fax blasts) and ensures that all existing materials are up-to-date (if applicable).
• Promotes new service, hours, radiologist, equipment, site specific programs
• Work with web team to develop and maintain market visibility through web presence, social media and media attention.
• Continuous growth of clinical knowledge to conduct clinical sales calls and clinically targeted campaigns to referring community
• Continuously seeks for new ways to grow volume to assigned centers (new contract opportunities, build relationships with non-traditional referral sources-i.e. College and Universities Athletic Directors).
• Stays abreast of referral patterns.
• Updates DOS and local regional/site operations management of any applicable changes or issues (e.g. modality volume drops).
• Compiles and frequently reviews volume trends and marketing plans to ensure specific marketing goals are attained.
• Assists with special projects as needed.
• Understands how to pull trending data and then utilize in a sales call planning.
• Provides customer service to existing contracts (including managed care organizations), physicians, medical offices, IPA's and other contracted accounts.
• Identifies and resolves service issues in relation to referring physicians, their staff, and patients.
• Provides services to referring physicians by functioning as a liaison between operations management, corporate management, and radiologists to ensure timely turnaround of service issues and/or concerns.
• Practices effective communication in all aspects of one's performance representing accurate and appropriate information in a reliable manner. Remains proactive in relaying such information to immediate supervisor or DOS or Site Manager, Regional Manager and VP of Operations (If applicable) regarding issues, concerns, and activities in territory that may involve them or require their effort.
• Keep your immediate supervisor or DOS or Site Manager, Regional Manager and VP of Operations (If applicable) informed of your marketing plan for the day, ensuring communication in your daily agenda and
• Participates in all sales meetings to discuss issues, concerns, ideas, and/or
• Demonstrates to be reliable, responsible and objectives.
• Maintains satisfactory personal attendance in accordance and communicates absence and schedule variances to immediate supervisor or DOS or Site Manager, Regional Manager and VP of Operations (If applicable).
• Logs calls in CRM on a daily basis.
• Prepares and submits all weekly and monthly reports in a quality and timely
• Attends corporate meetings, training, and webinars.

We offer a monthly car allowance,hands-on training, advancement opportunities, inter-company transfer opportunities, and benefits including: medical/dental/vision coverage, paid time off, paid holidays, a pre-tax matching 401k plan, DailyPay (make any day a payday),employee referral bonus, a pre-tax flexible spending plan, education reimbursement, free life insurance, and a host of other perks!

Requires Bachelor's degree diploma in Marketing or a related field or two to three years related experience or training; or equivalent combination of education and experience.

• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, public groups, and/or boards of directors.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Must have good marketing/ sales competencies including good communication and interpersonal skills, results orientation, customer orientation, strategic thinking and personal credibility.
• Some medical terminology knowledge and insurance experience is a plus!
• Intermediate knowledge in Word, Excel, Outlook and Internet.

PHYSICAL DEMANDS

This position often requires sitting, standing, walking, bending, twisting reaching with hands and arms, using hands and fingers, handling, constant talking, and hearing. Visual acuity to read computer screens and written materials. Also, must be able to lift over 10 pounds, occasionally. All employees are to assist and participate as members of a lift assistance team (for special accommodation patients or any patient requiring assistance onto a table or equipment placement) to initiate or complete an exam or procedure.

WORKING ENVIRONMENT

This position works indoors in an office setting as well as traveling away from the office. Exposure to varying outdoor weather conditions and conditions typical of any conditions associated with travel by car. A moderate noise level is typical for the work environment of this job while in an office setting.

ACCOMMODATIONS

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty, location and training. This pay scale is not a guarantee of a particular wage.

RadNet is an equal opportunity employer, committed to cultural diversity. RadNet will provide equal consideration for employment to all qualified applicants without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition. RadNet is an E-Verify participant. RadNet will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Article 9 in Chapter XVIII of the Los Angeles Municipal Code)

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